Do you know where your bag is at? If you are on Delta, you can know. Photo by Kenny Ganz.
Earlier this year Delta Air Lines started experimenting with being able to track your checked bags via the internet. Although you could check the status of your bag using a browser on your smart phone, it wasn’t the best. Now, Delta has expanded the capability to use their app to check on your bag.
Once you enter your bag’s code (with the iPhone you can scan it) you are able to watch it board your plane and find out what carousel it will show up on after you land. Or you might also be able to watch as it goes to Hawaii as you fly to Ohio. Even though that would be a negative experience overall, at least, it allows you to plan ahead of time. You won’t have to stand at baggage claim for an hour waiting for your bag, just to find out that it did not make it. You can go straight from your flight to a customer service representative.
’œDelta’s baggage tracking feature on our mobile applications is part of our ongoing investment in technology to bring greater convenience to the travel experience, said Bob Kupbens, Delta’s vice president ’“ eCommerce. ’œWe’ve added features that help put our customer’s minds at ease, simplify their journey and put them in control.’
Currently, the bag tracking is available on the iPhone and Android. Apps for Windows and Blackberry phones will be coming online in the next few weeks.
So, with many of your traveling has anyone been able to try out this service yet?
Learn more and see a video on Delta’s blog.
I really though it would be useless and only create problems because you could see your bag going to Hawaii while you were going to Ohio, but now I see your point in that you won’t have to wait to see it isn’t there, that is the only application in which it will be at all useful.
I think it is also a re-assurance thing for some people. Just knowing that their bag is on the flight can relieve anxiety, which is always a good thing 🙂
David
I think that this is great. It is a sign that the airlines are moving into the future parallel to the airports with new technologies. Customers want to know everything as soon as possible and this app (assuming its debugged and legit) will allow the customer that satisfaction.
I gave it a try over the thanksgiving holiday. Was indeed nice to get the reassurance while on the flight that at least my bag made it to the plane.
Upon landing it was a little slow getting the arrival baggage carousel but that is what the old fashioned airport screens are for!