It has been about a year since all these wonderous bag fees have started. Southwest (which I have called the “new frills airline” a few times already) has resisted any of these fees and keep all their prices pretty straight forward. Now they are saying they feel they have earned more money with having no […]
PETA is well known for previous controversial advertisements showing the abuse to animals around the world. Their latest attempt is a proposal to put an ad on a US Airways aircraft that showed a seal next to blood-looking text stating, “Canada’s Olympic Shame – End the Seal Slaughter.” No matter what you think about this topic, putting anything with […]
Although it is frustrating at times, I understand when airlines have had to send jobs overseas to help them survive. Delta, in a rare showing, is now doing the opposite — and at a good time nonetheless! They are no longer outsourcing their reservation call center to India and will be moving the jobs back […]
If you read the main headlines of most new sources it seems the world might end soon with the Swine Flu outbreak. Although not as bad as the media hypes it, some are still concerned about travel. Because of this some airlines are waiving change fees for flights through Mexico. It is estimated that about […]
With prices going up and amenities going down, it shouldn’t be too surprising that complaints are going up. Airline complaints increased about 60% from 2006 to 2007. While the complaints increase, more and more companies are cutting call centers, outsourcing, and automating, increasing the distance from the customer to someone in the company who can […]