An American Airlines 737-800 parked at John Wayne Airport (SNA) with another preparing for departure – Photo: John Nguyen | AirlineReporter
A few days ago, I reported that American Airlines had seemingly opted to honor mistake fares purchased, after a currency conversion error resulted in pricing at a fraction of the actual cost. Unfortunately for some passengers, the airline has reversed their position and voided certain bookings it determined to be improper.
American previously issued a statement that it would, “honor mispriced fares that were booked last week in select international markets.” The airline also added, “We hope customers enjoy their experience with American and book with us again in the future.’
However, many customers logged into their accounts to find that their reservations were still canceled, even after their credit cards were charged and ticket numbers were issued. How did this happen? Did American backtrack?
Korean Air’s new 747-8I glistening during delivery – Photo: Colin Cook | AirlineReporter
Earlier this week, at the Everett Delivery Center, Korean Air and Boeing celebrated delivery of the airline’s first of ten 747-8 Intercontinental aircraft. The delivery marked Korean becoming the only carrier of both the freighter and passenger variant, with Korean already operating seven freighters. We were invited to attend the delivery ceremony and it certainly did not disappoint.
Arriving about an hour prior to the ceremony beginning, I had the opportunity to do a little light plane spotting and to chat with some other members of the media. As you can imagine, security is tight at events like this and we had to go through a couple security checks. Once in the delivery center, I was allowed to step out onto the terrace to watch the big 747-8I be towed up to the Delivery Center. As the plane neared, the Korean Air pilots were also outside on the terrace with us. You could tell how excited they were to be a part of this event and to fly this beautiful plane home.
American made a mistake, but owned the mistake
NOTE: An update to this story has been posted on AirlineReporter.
Some customers found an unexpected and pleasant surprise last week while buying tickets online from American Airlines.
An apparent error on the airline’s website caused all published fares to be a mere fraction of normal prices for any ticket purchased. It is unknown how long the error had existed, but information about the mistake was posted early in the day last Thursday on Flyertalk, a popular website and online forum for the frequent flyer community.
Screenshot image showing extremely low prices for airfare from Sao Paulo to Hong Kong – Image: flipside | Flyertalk
Flyertalk user flipside posted a screenshot image showing a round-trip business class ticket on American from Sao Paulo to Hong Kong that priced out to be R$1,255 Brazilian Reals (BRL), or approximately $350 US Dollars at today’s prevailing exchange rate. The normal fare for that business class ticket is approximately US$3,350 (R$12,000); the same ticket in coach is about US$850 (R$3,060). How could this sort of thing happen and, in cases like this, how would American respond?
My EVA Air 747-400 in Seattle, after I landed
Typically, flying on the upper deck of a Boeing 747 is an exclusive affair. When the jumbo jet was first introduced, the upper section was a lounge for premium passengers. More recently, most airlines put premium seats up top. This means that most don’t have the ability to experience the upper deck. Unless you have the means, a job willing to pay, the miles to upgrade, or some extra luck, you’re relegated to the main deck.
However, there have been a few airlines that have configured their 747s with economy on the upper deck. Today, Air France, Virgin Atlantic, and EVA Air are the only ones to offer the option. With many airlines constantly upgrading their fleet, and the 747-400 thus being phased out, the ability to fly economy up top on the “Queen of the Skies” will soon be a thing of the past.
The upper deck of my Boeing 747-400
I recently had a flight home from Taipei (TPE) to Seattle (SEA) on EVA Air, and the airline kindly put me in business class (pretty much standard procedure when flying on press-related trips). At first, it didn’t fully make sense to them when I asked if I could give up my business class seat in the nose of the 747 for an economy seat on the upper deck. But that is exactly what I worked hard for; I was never as excited to fly in economy.
Airline: Thai Airways International
Aircraft: Airbus A380-800
Departed: Tokyo Narita (NRT)
Arrived: Bangkok Suvarnabhumi (BKK)
Class: First Class
Seats: 1E & 1F
Length: About 6 hours
My wife and I recently embarked on a major bucket list trip to Thailand. Since this was a rare sans-toddler trip, we decided to go all-out and burn pretty much all the miles and points we could get our hands on to fly some premium cabins. We were fortunate enough to be able to scrape together just enough points (mostly thanks to being new homeowners) to fly to Bangkok in first class. Our final leg of the inbound journey was on a Thai Airways A380 from Tokyo Narita (NRT) to Bangkok Suvarnabhumi (BKK).
Thai Airways’ A380 Royal First Class cabin – Photo: David Delagarza | AirlineReporter
We arrived at Tokyo Narita on ANA’s new Houston to Tokyo service in first class which, in and of itself, was an amazing experience. Our layover at Narita was about three hours long, during which time we availed ourselves of ANA’s First Class suite lounge.
BONUS: Flight Review: ANA First Class Houston to Tokyo on a 777-300ER
Shortly after taking our seats in the lounge, a representative from Thai Airways found us, introduced herself, and asked if we needed anything. We asked if she could look into the status of our checked bags, as we’d had a little bit of difficulty getting them checked all the way through to Bangkok. She left with our passports, boarding passes, and bag claim tickets. When she returned she had new boarding passes printed on Thai stock and she informed us that they had located our bags and they were all set to be loaded on the aircraft. She also informed us that due to a late inbound aircraft, the flight would be about fifteen minutes late, and she would get us when it was time to board. No problem, I needed a shower anyway. Is there any greater feeling than showering in the lounge between long-haul flights?
