United Airlines Boeing 757 and Alaska Airlines Boeing 737 at SFO.
If you read my blog often, you know I try to remind people of the positive side of the airline business (sometimes it is harder than others). Each year airlines receive A LOT of complaints. Some are well deserved, while others are from people who have a warped sense of what is right and wrong.
Occasionally an airline will receive a positive letter and possibly a story of one employee who truly went out of their way. Some might think that letters like these get lost in a sea of other letters, but trust me, they do not. When touring many airline operation centers, they have a special place where they show off the positive letters and cards that they receive. Unfortunately the area is not too large, since not too many are sent. Let’s change that…
YOU CAN MAKE A DIFFERENCE – LET AIRLINES KNOW WHEN THEY ROCK!
Next time you are flying and someone goes out of their way or is obviously passionate about their job, take a few moments to jot down their name and email the airline. Be sure to mention the airport, your flight, their name and any other details. It doesn’t need to be long, just enough to give some kudos. Not only will people at the airline love to hear it, but this could actually help the career of the employee.
Recently, I have experienced two such instances that I made sure to tell the airline about. The first was a United Airlines gate manager in Seattle. I was waiting to take a flight to Chicago and the early morning flight had been cancelled and my aircraft had been changed from an Airbus A320 to an A319 (smaller). This meant there were a lot of people and not enough seats. He did a great job of just being honest with people and keeping a sense of humor during the ordeal. Most people were smiling as the gentleman warmly welcomed them on the flight, even the people who didn’t make the flight seemed happy (they also for $400 on United).
The next was an Alaska Airlines gate agent in Los Angeles. I had a five hour layover and plenty of time to watch her keep her spirits up and welcome each passenger by name on each flight. She was also my gate agent and it is just nice to be welcomed by name on a plane even though I was flying economy.
If you are having difficulty finding who to send it to, it is okay to send it to me (da***@ai*************.com) and I will make sure it gets to the proper people. Heck, even if you send them to the airline directly, send it to me anyhow, I love hearing positive stories and I might even post a few. If you are a Twitter user, share your stories and use the hashtag #AirlineLove (what the heck does that mean?).
Airlines and employees have to deal with a lot of crap, let’s remind them that there are still people out there who love airlines and see flying as a great experience. The ball is now in your court!
Image: iflysfx
That bump on the back of the Southwest Boeing 737 gives Row44 internet to the aircraft.
Recently I got a call on my phone where I didn’t recognize the number, so I decided not to answer. Then they called again. Okay, fine — it might be something important so I answered and it turned out to be my friend Nick. Wait a second; #1 why is he calling with a number I do not know and #2 he is flying on Delta Air Lines from Minneapolis (MSP) to Seattle (SEA), how is that possible? Even though airlines and internet providers have tried to ban talking via phones on airliners, there are still pretty easy ways to get around it.
Earlier Nick and I had been talking about VOIP (Voice Over Internet Protocol) and I was explaining how you cannot have a phone conversation while flying — he was all too happy to prove me wrong. This is by no means a “how-to” story and I am not going to explain how he did it, since I am against people talking via their phone on planes. However, I can say it was nothing complicated and anyone with a smart phone could and an internet connection could replicate it.
So, it was possible to use GoGo Wi-Fi (internet provider on Delta and other airlines) to talk on the phone and I wondered what policies airlines and internet providers had in place to stop passengers from doing things they should not (phones, porn, etc).
I first spoke with Steven Nolan with GoGo Communications and he explained, “We do restrict VOIP services and at the request of our airline partners, we also restrict access to some web sites.” One of the big challengers is technology is always changing and it can be difficult to know all the “bad” sites and smart phone applications. What happens when someone, like Nick, finds a loophole? Well, talking to multiple airlines, this doesn’t seem to be a big problem.
Virgin America’s Abby Lunardini explained that they block VOIP and have not had any major issues with passengers finding their way around it. Alaska Airlines also bans VOIP for passengers on their GoGo internet. Even though they haven’t had a lot of issues, the flight crew are trained to enforce the airline’s policy. “Should a customer get around the VOIP blocking, our flight attendants would be prepared to enforce our policy which prohibits voice calls of any kind inflight,” Alaska Airline’s Bobbie Egan explained to AirlineReporter.com.
Row44, another airline internet provider, that can be found on Southwest Airlines and Norwegian Air Shuttle helps airlines in similar ways. They provide airlines software that allows them to choose what sites they want to block. “We allow our airline partners to decide whether to use this option and which sites to block,” Row 44’s chief commercial officer, Howard Lefkowitz explained over email. Row44’s airline customers are easily able to add new sites that are deemed to be a problem since new technologies are always emerging. “The back-end system supporting Row 44’s broadband entertainment platform adapts quickly and can immediately add new sites (VoIP services or other types of websites) to the list of blocked content in-flight. But this will be a decision for our airline partners.”
So does this become a game to beat the internet providers and the airlines? No, at least it shouldn’t. Public opinion in the US is pretty split on allowing in-flight conversations. The Federal Communications Commission (FCC) bans cell phone usage in the US and it is still against airline policy. Nick was a good passenger and kept our conversation short, even though he supports passengers being allowed to talk on their cell phones on a plane.
What are your thoughts? Other airlines around the globe let passengers talk on their cell phones with little to no issues are Americans ready?
Image: gTarded
Kevin Scott caught this once in a lifetime shot of a Boeing 747SP (VQ-BMS) at Boeing Field with three Boeing 787 Dreamliners in the background.Click for larger.
Soak it in. This is not a photoshop — you are seeing one classic Boeing 747SP in front of three 787 Dreamliners caught while at Boeing Field in February 2011.
This 747SP first flew on May 1, 1979 and was delivered to Pan Am ten days later with the name “Clipper White Falcon” and registion N540PA. From 1979 until PanAm sold the aircraft to United Airlines in 1986, she held three other names: Clipper Flying Arrow, Clipper Star of the Union and China Clipper.
United flew this 747SP until it was leased in 1993 to Tajik Air. United regained control of the aircraft from February 1994 to August 1995 when it was sold to the Brunei government. They operated the aircraft in VIP configuration until 1997 when it was then sold to the Bahrain government. Then finally in August 2008, the Las Vegas Sands Corporation bought the 747SP and uses it to fly their VVIP (probably add a few more “Vs” to that) customers around the world.
According to 747SP.com, the aircraft has had the following registration numbers: N540PA with PanAm, N149UA for United, V8-JBB and V8-JP1 for the Brunei Government, A9C-ISA, A9C-HHH, A9C-HMH with Bahrain and VQ-BMS with Sands, which I assume will be her last registration number.
Getting a ride on one of Sand’s classic airliners is for sure on my bucket list, but unfortunately I am not much of a gambler.
Photo by Kevin Scott/Depth Photography
Last year, flying to Oshkosh AirAdventure with Southwest Airlines was on my list of my Top 5 experiences of 2010. Unfortunately I was not able to make the trip this year, but NYCAviation.com was and documented his adventure. Here is their story:
The Southwest Boeing 737 sits at OshKosh 2011.
39,000ft over the West: For some reason, I doubt that most of the folks reading this post will be anything but familiar with the week-long aviation festival from heaven known as Oshkosh. I’d be willing to bet, too, that a number of folks are not just familiar with but are seasoned veterans of the show, able to count off the years or even decades they’ve made the pilgrimage to Wisconsin. Being a pretty big aviation fan myself, I have for years dreamed of making the pilgrimage and attending my first AirVenture, as the show is officially called. For various reasons I’ve never been able to make it; most of the excuses having something to do with the lack of money and the rest with lack of time. But this year; this year, opportunity came a knockin’.
A very yellow DC-3 at Oshkosh.
That knock came about a two weeks ago, when, due to a strange series of events, I ended up filling in for AirlineReporter for Southwest’s second annual sponsorship of ’œSuper Saturday’. In addition to other activities through the day, the airline sends one of their trademark 737-700 aircraft up from Chicago for the day bringing employees, contest winners, and a few media along for the ride.
After arriving to Chicago in the late afternoon and getting settled into my hotel, I took the opportunity to head downtown to the Loop. Taking in the sights of Chicago was fun, and I had planned to trek on foot from the Roosevelt area (old Meigs Field), up to nearly the Gold Coast. I quickly realized this was far too ambitious, and cut it short after coming across a free show put on in Millennium Park. Arriving back at the hotel pretty late I charged my batteries, cleared my cards, and packed my camera bag for the coming day.
EAA (which stands for Experimental Aircraft Association) hosts AirVenture.
Arriving back at Midway for the crisp hour of 6am, I checked in, got my ticket ’“ which listed our destination, oddly, as Vegas, and proceeded to the gate. Bright yellow Southwest shirts flooded the boarding area, and once on board, reflected a soft golden yellow hue throughout the plane. The flight departed on time and made a nice pass over downtown Chicago (of course I picked the wrong side to sit on), then trekked due north-ish.
A line of Trojans sits on the hot ramp, baking in the sun.
Ferry flights (having no revenue passengers) are always fun for a few reasons: first, there’s hardly anyone on the plane. Second, nearly everyone on it actually wants to be there. Third, you’re flying a route that usually doesn’t normally exist, which for a commercial airline nerd is just, well, awesome. The mood was good and the flight was short and smooth. Before we knew it, the farms of the Wisconsin country-side were taking up more and more of the window and then, in the distance, a runway.
It feels like you can almost reach out and touch the airplanes.
A gentle landing and quick taxi trip later we all deplaned, donned our wristbands, and headed out to see the show. If you’ve never been there before it can be described as an enormous aviation wonderland, filled with more than you could ever possibly imagine. Aircraft ranged from Wright Replica’s to the newest in electric planes; TriMotor’s to a 737; B29 to F/A-18s; Citations to the HondaJet. The flight line stretched for what felt like forever. It took nearly 20 minutes at a brisk pace to walk from the ultralights on one end to Warbird Alley on the other. I thought I knew my planes, but I regrettably had to admit I saw far too many things that I could not positively ID.
A view of the crowd and AirVenture from the flight deck of the B29 named FIFI.
And then there was the flying, oh yes, the flying. I could not believe the volume and frequency of traffic. I had heard about the legendary split runway action, and was thrilled to finally see it happening in front of me. Runway 27 was constantly alive with activity; there was never a dull a moment. 18 functioned as the main runway and was generally kept intact while 27 often bounced between single and split. P-51’s with their iconic sounding Merlin’s buzzed the crowd while T-6s/ SNJs flew formations out into the North Central skies. L-39’s and T-45 Goshawks landed in between huge flying boats and tiny Bonanza’s. And this wasn’t even the air show yet.
And there were the crowds. Being mainly a photographer, crowds are both one of my favorite and least favorite parts of every airshow I will ever go to. They are my least favorite because they prevent me from easily accessing the porta-potty or acquiring another burger in less than two hours time, but much more so because they get in the way of my static shots (can I hear an ’œamen’ photogs?). Nothing screams “ruined” more than someone’s head cutting off a nose cone, blocking an intake, or obscuring the entire right third of the photo. But at the same time, the crowds offer tons of unsuspecting targets to bring the story together.
US Navy F/A-18 Super Hornet in digi-cam livery.
Let’s be honest, who hasn’t stood in line to get on board something cool, or spent time talking with a crew member? I did it multiple times throughout the day, and getting a chance to see and capture individuals interacting and experience aviation is sometimes better than watching the show itself. Speaking of getting on board, I checked out the B29 FIFI, a DHS Dash-8 (super, super cool interior plus the crew’s titles were ’œAir Interdiction Agent’ ’“ how bad ass sounding is that??), Super Stallion, Piaggio Avanti-180, A-26 Invader, TriMotor, Breezi, P51D, and more. Some of the lines, particularly for the B29 and our Southwest 737, stretched quite long.
AirVenture is more than just seeing airplanes on the ground -- there are airshows through out the whole event.
The air show itself was a bit of a mixed bag. A Navy Heritage flight consisting of the only remaining HellDiver combined with one of the retro CoNA F/A 18’s flew a moving demo to open it up. By and large the rest of the show consisted of Warbirds. Everything from T6/SNJ/Harvards to P51’s, B25 Mitchell to Trojans, a Huey to the venerable C47 took the skies over the course of two hours. The show appeared to be cut short, however, by weather moving in. A strong wind storm wreaked havoc during a demo by Sean Tucker, eventually forcing the airport to close. For the folks on the Southwest ferry flight like myself it was just as well, as we had to be back to the plane for departure right around the time the storm hit anyways.
A crew member for a static talks with the crowd.
Boarding was smooth and straightforward, and once the field reopened we were towed up to the taxiway, helped along by folks waving us off from the crowd. The flight back to Chicago was again short and sweet, clocking just shy of half an hour. I was lucky enough to get a very nice window seat, with a view to die for.
The rest of the day was spent working up photos (over 1,000 of them) and getting some much needed sleep. The flight back to my home city on Southwest 762 the next day gave me some time to think over the show, and I came to the following conclusions:
First, it’s huge. Yeah, I know, this one is obvious, but it deserves saying it again. There was just no way I, or anyone, could have seen it all in one day: not even close. The show was so large, the planes so numerous, the talks so intriguing ’“ one can’t do it all. I’ve heard from folks who go for the week who can’t even get around to see it all.
The ferry flight turns onto the active runway at Chicago's Midway.
Second, and much more importantly, it’s about airplanes, yes, but much more-so it is about community. News reports since the show have quoted that as many as twelve thousand aircraft visited the show over week and hundreds of thousands flooded the grounds over the week. Let’s be honest, maybe a few hundred, at most, of that 12,000 actually flew as a part of the official airshow; the rest were folks who were there to bask in the community that is aviation. At the end of the day, airplanes are really about people: the people who build them, the people who fly them, and the people who admire them. Friendships are made and strengthened, stories are shared, and new stories are made to tell at future AirVentures.
In the spirit of full & clear disclosure NYCAviation/AirlineReporter was offered and accepted round-trip tickets from Seattle to Chicago Midway and a two night accommodation at the Chicago Midway Marriot. We thank Southwest for the offer and their hospitality.
This story was a joint venture between NYCAviation and AirlineReporter.
No curtains needed. This is a Boeing paint hangar located at Paine Field and where the first ANA 787 Dreamliner was painted.
Since the outside and the inside of the Boeing 787 Dreamliner is so amazing, I wanted to divide the photo posts into two. Earlier, I posted the interior tour of ANA’s first Boeing 787 and now it is time to take a look at the outside. Media was invited by Boeing and ANA to experience the roll out of this historic aircraft. It might not have been the first 787 to fly (this is airplane #8, called ZA101), but it will be the first Dreamliner to carry passengers.
The 787 (JA801A) was slowly backed out of the paint hangar, bringing the new livery out into the sun for the first time.
ANA announced a special 787 livery that would go on their first two Dreamliners during the Paris Airshow. They showed off nice looking computer renderings, but of course it is hard to get a full feel of a new livery without seeing it in person (or seeing photos). Media folks were lined up waiting to watch the paint hangar doors open. With the sound of bells, the door slowly opened up, showing off the 787’s new paint scheme. I know on previous comments some of you have been skeptical of this special livery. It is a bit different, but I can tell you that it looks more amazing in person and I really like it.
The 787 got towed right over the media. Right on. Notice the birds flying overhead.
As the 787 Dreamliner was being towed into place I was doing video and social media (I had a great friend, Nick Smith, helping me out with photos) and I wasn’t realizing how close the plane was getting to us. I was sitting on the ground and the right engine passed with-in a few feet as the wing went over head. Even the non-aviation geek media couldn’t help but say how awesome that was. The lighting for photos wasn’t the best, but this is the standard way the tug pulls aircraft out of the paint hangar and Boeing didn’t want to risk changing how things are done with the first 787 to be delivered.
It is cool to think all the people that this Dreamliner will fly during its lifespan.
ANA’s first two 787 Dreamliners will have this livery and the other 53 they have on order will sport their standard livery. I was told these liveries will last the life of the paint, which is expected to be about five to six years before it will need to be re-painted. Unfortunately there was no update from Boeing or ANA on when this aircraft will officially be handed over to the airline. At this point, it is expected it should be delivered sometime in September and about a month after that ANA will put the aircraft into service.
Even the non aviation geeks will tell this is the 787.
* Check out the interior photo tour of ZA101
* See all 33 photos of the exterior of ANA’s first Boeing 787 Dreamliner JA801A
