I have loved following Allegiant getting their new Boeing 757’s. I find it very interesting when an airline runs only one aircraft type, then gets another. Recently I shared one Boeing 757 with Allegiant’s old livery (N901NV) and then got photos of a second Boeing 757 with Allegiant’s new livery (N902NV). I was told that this new livery would be added to their fleet of MD-80 aircraft and now we have our first look. Now we get a look at Allegiant’s new livery on an MD-82 maddog.
After seeing the first 757 in old livery and the second 757 in new livery, I wasn’t sure how I liked it. Now with more time I am liking the addition orange on the aircraft. Now, it is time to try to see one of these badboys (err maddogs) in person.
ANA Boeing 777-300ER (JA781A) at Narita after my 11hr flight from LAX.
Flying in any airline’s Business Class is always a nice treat. There are some airlines with pretty decent domestic Business Classes out there, but to really have a top-notch experience, you need to take an international flight. Recently, when I flew from Los Angeles (LAX) to Narita Airport (NRT) in Japan, I was able to fly in All Nippon Airway’s (ANA) Business Class (disclaimer: ANA picked up the tab on my flight from LAX-NRT-LAX).
The benefits of flying in a premium seat starts at the airport. After arriving at LAX from Seattle I checked in for ANA and then it was time to hit security. Having a premium seat meant I was able to use the express TSA line. It wasn’t too much of a benefit for this flight since the express line only had two people in it, and the normal line had five — oh well.
After taking off my shoes and having my toothpaste scanned, I headed right to ANA’s Business Lounge. Unfortunately due to a bunch of construction going on at LAX, the view wasn’t the best, but I was able to watch a Qantas Airbus A380 get towed, so I was happy. There was plenty of space, free wi-fi and all the amenities you would expect to find in a Business Class lounge. This was good, since I had a nice 3.5hr layover in LAX.
Lots of room to work, sleep and play in ANA's Business Class. Click for larger.
From the lounge I could see when my ANA Boeing 777-300ER arrived and I headed down to the gate. This is where I had another bonus: being able to board first. The Boeing 777 I flew had First Class, quite a bit of Business Class, Premium Economy and then of course standard economy. Getting on the plane first to get settled for a 11hr flight is always nice.
Where most airlines have a rule that you can still use your electronic devices until they close the cabin door, ANA is much more strict. When I first walked into the plane I was told I had to shut off my phone. I then I tried to take some photos, but was politely told I couldn’t have my camera on either until we reached 10,000 feet. Eh, lame, but what can I do?
The seats were very spacious; there was 63″ of seat pitch and 21″ of width. There were only 7 seats across in a 2-3-2 configuration and of course I went for a window seat(photo). Unfortunately my original seat was 11A which had a dead space with only one window. Luckily, after the plane boarded, I was able to move back to 12A with all my windows. This was important since the flight was leaving at about 1pm and we would be racing the sun all the way to Japan — meaning it was going to stay light the whole flight.
One of three appitizers for one of my three course meals. Yes that is a whole fish you see (and I ate it).
After take off the flight attendants came around asking what we would like for our first meal. Boy did we have good choices: two Japanese meals and one Western-style. I didn’t know what half the food was, but I went for seared bass (photo) and whatever else came with the Japanese meal. There was a lot, a whole three courses worth of food. The food was fabulous and not like airline-food fabulous, but actual food in a nice restaurant fabulous.
While eating, it was time to start watching the in-flight entertainment. Each person has their own screen that folds out of the seat with a handy controller. There were quite a few pre-programmed movies and shows which are all free (even in economy), but I think the entertainment option was a weak spot for ANA. In the long run getting satellite internet and live TV would be great, but ANA did work with Boeing’s Connexion that provided satellite internet, but that didn’t work out. I am hoping in the future ANA and more international airlines will be adding internet and live TV. For the short term maybe a few more movie and television choices would have been nice. After flying 22hrs in total (there and back) I was quite done with my movie selections and I was NOT about to watch Sex and the City 1 and 2.
Flying, blogging, drinking and watching a movie. What else do I need? (anyone guess that movie?).
The seats were very comfortable and were quite adjustable (photo). They don’t lie totally flat, but they came pretty darn close. Talking to folks who are a bit shorter (I am 6’1″), some said they have had issues sliding down on the seat, but I did not. I was actually able to fit on the seat comfortably and got some real sleep on both flights.
Not only was the product very good, but the service was wonderful as well. They would constantly check up on me and always had a smile. The flight attendant’s faces must have hurt after smiling so bit, non-stop for the entire 11 hour flight.
All this great product and service comes at a price. A Business Class Seat on ANA from LAX to NRT can cost $4000.00 plus. Of course many folks flying in Business Class either have a corporate credit card paying or are using their miles. If the Business Class isn’t enough for you, ANA’s also has First Class on many of their international flights which is a whole other experience. No matter what class I am in, I am always excited to take a flight halfway around the world.
Example of an Alaska Airlines boarding pass on a mobile phone. Photo from AlaskaAir
I love technology and am excited when new gadgets come out that help passengers. When the e-podiums and checking in online were an option, I was one of the first to use them. However, there is one piece of technology I haven’t been so quick to start using: electronic boarding passes. Although the technology has been around for a while, I have been avoiding using it. It wasn’t that I didn’t trust the technology, I didn’t trust the training of the people who had to scan it.
On a recent Alaska Airlines flight from Los Angeles (LAX) to Seattle (SEA) I decided to give it a shot. Did it work? Well I made it on the plane, but I am going to go with “no.” Getting the mobile boarding pass was pretty easy using Alaska’s iPhone app. Checked in and had my boarding bar code on my phone to use with security and the gate agent.
Since security was up an escalator in my terminal at LAX a TSA employee was there to check my boarding pass at the bottom of the escalator and another at the top before actually being screened. The first TSA guy just kind of looked at my phone, and said go ahead. He looked confused, but maybe because he was only looking at the bar code. He didn’t look at my name or flight information since you have to scroll down on my phone to see that.
I got to the second TSA person and you could tell she wasn’t happy I was holding my phone. With a big sigh she picked up the scanner, turned it on and “beep” scanned my phone. This process took about three times longer than if she just looked at my paper ticket, stamped it and let me proceed. However faking a paper boarding pass is quite easy — not as easy as faking a bar code.
Next was the tricky part. It was boarding time and the gate agent needed to scan my electronic boarding pass. I held out my phone and without hesitation she told me that my phone wouldn’t scan and I needed to go get a boarding pass. Now I had a dilemma. I could give up, keep the line moving and get a paper boarding pass at the gate or do my best to get on board with my phone’s while annoying the passengers in line behind me. Since I knew I would be writing up a blog on this, I wanted to get on the plane with my phone (sorry to the people behind me, but we still left 15min early).
At first I asked if I could try to get it to scan. Being a bit nervous for holding up the line, I wasn’t able to get it to scan. Then I asked her if she could just read my boarding pass and seat number off my phone, like she would if a paper boarding pass wouldn’t scan. She agreed and I was on my way on the plane feeling a bit embarrassed.
I spoke with Alaska Airlines about my experience and Jeff Butler, Alaska’s vice president of customer service-airports explained to me, “Our experience rolling out the e-boarding pass hasn’t been unlike other carriers using the same technology – we’ve had mixed success but we’ve learned a lot. About 1,500 people use the e-boarding pass each month and we’ve heard positive feedback and also see areas for improvement.” Talking about my issue I ran into, Butler told me, “The particular issue you had scanning the boarding pass should be resolved by the end of the year. In the coming year, we will be upgrading our gate scanners which will improve the scanning of the boarding pass and we are already looking at ways to improve the user functionality.”
I have been hearing similar stories from other travelers, but it is nice to see that Alaska knows there are some issues and are working to resolve them. Thing is, I have no doubt e-boarding passes will be the future. Although I didn’t have the best experience, I will keep trying and I suggest you do as well. The more we do it, the more airlines will learn from issues. Just remember to have a back up boarding pass in your pocket, at least for the time being.
If you are flying today or in the future, you might want to double check that your ticket has all the new Secure Flight information required by the Transportation Security Administration (TSA). This means your ticket must have your name, date of birth and gender that matches your state issued identification.
I am sure you are aware of the TSA’s watch list. This is a big list with a lot of names of people that shouldn’t be flying or need to have a special screening. Previously airlines have been responsible for checking passenger’s names on the watch list and now that will fall to the TSA. There have also been a lot of mistakes with the list, causing frustration for many Americans.
Of course in the name of making us all safer than we already are (yes there is a bit of sarcasm there), the TSA is upgrading their watch list. Most of these changes you won’t notice, unless your boarding pass doesn’t match your ID. Do not worry, if you bought your ticket in the last year, you should be fine. Most airlines have been collecting Secure Flight Information for a while now.
“Delta began requesting Secure Flight data from customers on August 15, 2009. As of June 12, 2010, passengers were required to provide the information,” Susan Elliott with Delta communications told me. When asked what will happen with passengers without Secure Flight information, she explained, “The TSA is requiring the information for all passengers as of November 1 and customers that have not provided their full name, gender and date of birth at least 72 hours in advance may have their reservation canceled.”
It might be worth your time to double check via your online reservation. Although the TSA won’t let you change your reservation and add the additional information 72 hours before your flight, you can still make a brand new reservation up until the time the flight leaves.
The TSA isn’t totally clear how off your name has to be before not letting you fly. On their TSA blog they talk about what will happen if names don’t match, but they come far from being obvious. What if my ticket has David vs Dave. What if you have a hyphenated last name? How about if you have many different names? In what situations will the TSA let you fly and in which will they not?
One of the big issues I have had with the TSA is consistency. Different locations do not enforce the rules the same and how can we expect this to be any different? What if the TSA gives you authorization at one airport, but you can’t make it home from another?
Will we be safer because of these changes? No, I do not think so. Might there be less people being harassed because of errors with the watch list? Probably. Will there be more people harassed and inconvenienced because of name issues? I am guessing so.
The Boeing 747-8 Intercontinental is one beautiful airplane. Boeing recently tweeted a video of the first 747-8I RC001 being moved to her final assembly position and I just had to share. The 747-8I is the biggest commercial airliner that Boeing has ever made and it might turn out to be my favorite.
