An American Eagle ERJ-135

An American Eagle ERJ-135

First off, let me say that being an airline pilot is not an easy job. It is very complex, a lot can go wrong and regional pilots are not paid to the level of their talent. However, a few bad apples can make pilots seem unprofessional, which is far from the truth.

That said, none of them should be making such a careless mistake. They go through a lot of training to prepare to handle a difficult situation and more importantly, make sure things don’t go wrong. Each time they fly they hold many lives in their hands.

The Wall Street Journal highlighted two recent incidents of pilots on commuter airlines forgetting to start their second engine during take off. No one was hurt and the takeoffs were successfully aborted, but forgetting to have your engines turned on it is a huge oversight.

Airlines usually use one engine during taxi to conserve on fuel. However, written and verbal checklists (not to mention common sense) ensures that pilots are prepared for takeoff (ie using both engines).

In one case, a pilot for an American Eagle regional jet was flying from Los Angeles to San Diego. He got distracted talking to the control tower and assumed he started the second engine. When trying to take off, he received an automated warning showing the second engine wasn’t to speed and they headed back to the gate. They thought the engine was malfunctioning until mechanics found it was never started (now that’s embarrassing).

American Eagle states the pilots went though additional training and updated their takeoff checklist. Really? I am not quite sure how the updated checklist would help. “Before take off, be sure both engines are running. We REALLY mean it, double check. Did you check? For both? Ready for takeoff? Actually just check one more time to be sure.”

The second incident happened with another regional jet flying for Trans States Airlines (which flies for United and US Airways) at Dulles International Airport. Again the pilot didn’t realize his second engine wasn’t started until they were lined up for takeoff and at full throttle.

Wanting an inside perspective I spoke with a regional jet pilot (who wanted to remain anonymous). She told me, “It’s sad that airlines, in general, are still experiencing a lack of safety issues. We should be more paranoid now than ever before about checklists and procedures. To miss something so crucial is unacceptable. Not all pilots are like this but without a serious change in the industry (ie supporting pilots) stupid mistakes will continue to occur. For the most part, pilots are very safety conscious and overly cautious of everything.”

These recent incidents have raised questions (once again) about commuter carriers. Many people say they are over worked and under paid. But regional jets provide airlines a lower overhead and provide you, the customer, a cheaper ticket.

I don’t know about you, but I am more than willing to pay a few bucks more to make sure airlines hire and keep highly trained and motivated pilots that do not need to be abused to earn their seniority.

Image: caribb

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Southwest Airline's pilot hands out pizza. Awesome!

Southwest Airline's pilot hands out pizza. Awesome!

With all this talk about how airlines treat passengers horribly when they are stranded, good news comes from Southwest Airlines — which earns them an Awesome Medal!

A Southwest flight from Fort Lauderdale, FL to Denver, CO ran into some stormy weather and had to be diverted to Pueblo, CO. Anyone who has been on a diverted flight, knows it is not a fun experience.  But in this instance, the crew stepped up and got the passengers pizza.

I spoke with Chris Mainz, with Southwest, about this unique customer service experience. He pointed out that Pueblo is not an airport usually served by Southwest and it was a team effort between the flight crew and airport personal. I asked if Southwest had any policies regarding what the flight crew should do in these instances and he told me there are no written rules or policies and Southwest trusts their employees to do what is right.

You always hear people complaining about losing the “good ‘ol days of flying,” but dang, I don’t even think airlines of yesteryear did this.

Cheers to the flight crew, Southwest Airlines, and the Pueblo Memorial Airport  for providing this awesome service. This proves you still can have low fares and amazing (I didn’t want to use “awesome” again) customer service!

Source: WSBTV Orig Image: James Mino via WSBTV

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Boeing 247 from the Museum of Flight

Boeing 247 from the Museum of Flight

What a beautiful and sunny day to be hanging around a bunch of airplanes and aviation enthusiast. This Saturday I was able to spend a few hours at Paine Field for the General Aviation Day put on by the Washington Pilots Association and Snohomish County’s Paine Field.

Not only were there amazing historical aircraft, but people from all around flew their personal planes and also had them on display (I was sad I had to drive). Even though there were lots of impressive aircraft, seeing pilots donate their time and fuel to fly 8 to 17 year olds for free really put a smile to my face. The Young Eagles allows kids the chance to try out aviation and get the motivated to fly. Two rows of personal planes (ranging from Cessnas to Bonanzas) were lined up ferrying over 220 kids up into the blue sky. Every child coming off those planes had a smile from ear to ear. What a great program! If you have an airplane and want to share the experience of flight to children, join on up (If you have an airplane [or helicopter] and want to fly an almost 30yr old blogger, email me :)).

Unfortunately I had to leave after a few hours because of other engagements, but Liz Matzelle (@ImperfectSense) was there to take wonderful photos of the aircraft in flight [which is great, because Liz has a wonderful eye when it comes to photography and took better photos than I could have :)]

If you missed out this year, don’t worry, I am sure it will be back next year. It is definitely worth the drive and the free admission! Until then, if you are a pilot or have an interest in general aviation, looked at joining the Washington Pilots Association — they work hard to keep the spirit of general aviation alive in Washington state!

Fun Media For You:
* All my photos from the day’s events
* Amazing photos from Liz Matzelle
* General Aviation Day Photos 2010 from Bill Gardner
* General Aviation Day Photos 2009 from Bill Gardner

United Airline's tail could use a little wash

United Airline's tail could use a little wash

On April 17th, 18 year old Jessica Cabot was flying from British Columbia to Florida, when she ran into some trouble while on a stopover in Chicago. Cabot is blind and she was waiting for flight attendants to escort her off the plane, but no one came. When she heard the plane door shut and latch she started to panic. After ten minutes two maintenance staff found Cabot and assisted her. She was told to wait until after all the passengers go off, then someone would assist her off.

After complaining to United, Cabot received a $250 airline voucher and a promise she would receive an apology. However, it took United five weeks to connect with Cabot and apologize. “They just called,” said Cabot. “I can’t even count how many times they said sorry.”

Sarah Massier, a spokeswoman with United Airlines in Chicago, said Cabot had a longer delay in getting an escort than expected. “We apologized to Ms. Cabot for the delay in providing her an escort, and have taken action with our employees and vendors at O’Hare to ensure this does not happen again.”

Cabot was told that the flight attendants were mortified Cabot was left behind. “She said they had done their sweep of the plane and I was a tiny girl,” said Cabot, who is 5-foot-3. “Does that mean if you’re short they’re not responsible?”

Cabot is returning home on a Delta flight soon and says she still plans to fly United (maybe just for the $250 voucher).

This comes after Air Canada Jazz recently left a sleeping passenger in one of their planes. This is not only bad customer service, but a huge safety issue. I know a lot of flight attendants are exhausted by the time they reach their final destination; I just can’t understand how a person can be missed.

Source: The Vancouver Sun Image: SFPhotocraft

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Double good news from Boeing on the Boeing 737. Boeing announced they will sign a 40 year contract with Renton Municipal Airport to keep flying new Boeing 737’s from their plant next to the airport.  Boeing states they have no plan to move Boeing 737 production from Renton, WA up north to Everett, WA (where the Boeing 767,777, 747 and 787 are made) or to another location in the country.

Boeing also announced their plan to ramp up production for the 737 from 31.5 units per month to 34. Boeing expects orders for the 737 to increase with the global economy improving.

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