Photo taken when I put Alaska's guarantee to the test!
Airline fees are not very unique anymore. It takes a bit more than a fee change or new fee to motivate me enough to write a blog on it (like charging for carry-ons). Why does Alaska Airlines and Horizon Air get a blog on fees?
Not because they are raising some fees (1st checked bag from $15 to $20) or that they are lowering others (2nd checked back from $25 to $20, 3rd from $50 to $20), but because they are making their from plane-to-you bag guarantee even better.
Previously if you checked a bag with Alaska or Horizon, they guaranteed your bag would reach the baggage carousel 25 minutes or less from the time your airplane made it to the jetway. Now that they are raising the prices for some passengers, they are improving the guarantee to only 20 minutes.
If your bag doesn’t make it in 20minutes, you can either get $20 off your next flight or 2000 miles (I vote take the miles). A while back I put their guarantee to the test on a flight from Seattle to Phoenix and my bag made it in just over 15 minutes.
Yea, fees are annoying, but they aren’t going away. At least one airline gives you something extra with your baggage fees!
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AirTran Boeing 737-700 that I flew from ATL to MKE
What better way to test out the things I learned than flying home via AirTran?
After my second day sitting in on classes, I left the AirTran training center and headed straight to Atlanta International Airport (ATL) for my AirTran flight to Milwaukee (MKE), then back home to Seattle (SEA).
Yesterday I looked at how some airlines provide very little space for passengers, but on this trip, I was lucky enough to test out AirTran’s business class (which has a seat pitch of 37″ — ah yeah!). In Business Class, the seats are bigger, you have more room, free drinks and premium snacks. Being up front also gave me the opportunity to watch what the flight attendants were doing and see if they were doing everything I just learned about earlier that week.
On the flight home, I had a totally different perspective than I had on my previous flights. Like most frequent fliers, I feel like I know how everything works and I don’t need to pay attention. This time, I couldn’t help but notice how the flight attendants did the safety announcements and prepped for the flight.
Once all the passengers boarded, I could see the flight attendants close the front door and arm the slides. When I heard the call, “cross check, all call,” this time I finally knew what it meant. Each flight attendant double checks to make sure both doors in the front and back have the slides armed and then call back, “cross check complete.” This is also done after reaching the gate to make sure the slides are dis-armed.
Once we hit that 10,000 foot mark, it was time to get on to the internet. AirTran and GoGo In-flight were offering WiFi for 20% off, so how could I refuse? Cost me less than $10 and let me have access to the internet on both legs of my flight.
Every AirTran flight has WiFi, which is awesome!
The flight from ATL and MKE went very fast. I caught up on some blogging (what better way to be inspired than blogging at altitude). The leg was uneventful and I enjoyed my free adult beverage and premium snacks. I ended up not having a talkative neighbor and that was ok with me.
When leaving ATL we were told that those of us continuing on to SEA would stay on the same aircraft. Fine by me, I could just surf the internet while waiting. Once we landed, I sat on the plane while others de-boarded around me. One of the flight attendants was standing in front of me thanking the passengers and I started talking to her about how many flights she had left. She told me this was her last flight for her and the plane. I thought she might have just been messing around with me. Turns out, she wasn’t.
With the extra room, my netbook easily bit on the tray and in Business Class you get free drinks!
While in flight AirTran changed plans and now people flying to Seattle would have to change planes. Between that decision being made and us landing at MKE, no one had informed the passengers. Not a big deal, this just meant I got to watch a totally different AirTran crew at work.
In my hurry to get to my next plane, I accidentally left my carry-on bag in the overhead bin. While waiting in the jetway an AirTran pilot who was dead-heading (not flying but commuting from one place to another) asked if I needed help and went to get my bag (since he had the spiffy uniform on, people got out of his way). That was very nice of him, since it was not expected.
There were probably about ten of us who had to change planes who were on our way to Seattle. Most of the others were upset that we weren’t told and found this to be a huge inconvenience. One guy even mentioned that AirTran was definitely going to hear from him about this incident. Really? I mean this stuff happens. The airline business is very complex and planes have to be moved around all the time. We all got our same seats, and left right on time and got to stretch our legs. Not a big deal to me.
I spent two days training with AirTran flight attendants, I flew two flights with two different flight crews from ATL to SEA…how did they do, you ask? Well it depends. Did they do every little thing they were originally trained to do? No, but that seems okay. How many of us do everything exactly the same way we are trained at our job? If I was just a normal passenger, not knowing all the specifics, I would be very impressed.
For example, in Business Class, trash is supposed to be taken away on a tray (vs the economy class uses bags) and bags were used on one of the flights. Do you think anyone came close to noticing that? No. Did passengers get less for their money because their trash was picked up in a bag? I surely hope not.
One of the things I enjoy most about flying on AirTran is that I know that on every plane, every flight will have internet and XFM radio. That is something that’s important to me. AirTran believes consistency is important on every flight; not just with the amenities available, but the type of service that passengers receive. On a flight that takes me 10 hours to get from one side of the country to another, I sure am willing to pay more knowing I will have Wi-Fi: something you can’t always get with others airlines.
A Day In The Life Of…A Training Flight Attendant
PART 1 | PART 2 | PART 3 | PART 4 | PART 5 | ALL | PHOTOS
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Seat Pitch is the distance from any point on one seat to the exact same point on the seat in front or behind it (my graphic isn't 100% on, but gives you the jist). Bigger is better!
My recent blog on Spirit Airline’s non-reclining seats made me think, “what seat pitches do other airlines have and is Spirit’s new pitch all that bad?”
Using SeatGuru.com I took a look at different airlines around the world. Here are the airlines and planes with the worst seat-pitch in economy class for short-haul flights:
Airlines/Planes with 28″ Pitch:
* Finnair on Boeing 757-200 [28-29″]
* Monarch Airlines on Airbus A300-600, A320-200, and A321-200 [28-29″]
* Monarch Airlines on Boeing 757-200 [28-34″]
* Spirit Airline’s NEW non-reclining seats
Airlines/Planes with 29″ Pitch:
* Air India Express with Boeing 737-800 [29-30″]
* bmibaby with Boeing 737-300 [29-31″]
* Hainan Airlines with Boeing 737-300 [29-31″]
* Gulf Air with Airbus A321-100/200 [29-32″]
* easyJet with Airbus A320/A319
* Horizon Air with Bombardier Q400 [29-30″]
Some of these had ranges of pitch, but I chose the smallest pitch. The range might vary because a plane might have a few rows with smaller pitch to fit in more seats. I have placed the range in brackets after the airline (if they have a range).
You know what is entertaining? RYANAIR HAS A SEAT PITCH OF 30″ and they are probably seen as the worlds biggest (worst) “no-frills” airline. That surprised me. Just for the fun of it, here are airlines with more than 34″ of pitch on economy short-hauls:
Airlines/Planes with at least 34″ Pitch:
* Finnair Airbus A319 [37″]
* JetBlue Airbus A320 [34-38″]
* Thomas Cook Boeing 757-200 [35″]
* MexicanaClick Fokker 100 [34-35″]
* Westjet Boeing 737-800 [34″]
* Porter Airlines Q400 [34″]
* Air Canada CRJ-705 [34″]
It is interesting that Finnair makes it on two of the lists.
The problem is most passengers don’t know about seat pitch and don’t use that when comparing which airline to fly on. Would a passenger be willing to not fly on an airline due to seat pitch? I doubt it.
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Spirit Airline Airbus A320
Spirit Airlines has been in the news a lot recently for their new carry-on fees. Where has it gotten them? Well a ton of free publicity, people complaining …oh and 50% rise in bookings.
It seems that even though there was a lot of “negative” publicity on the new fees, passengers are buying more tickets. Is this because they are feeling Spirit must have really low fares or is it just coincidence?
Now that the carry-on fees buzz is dying down, it is time to move on to the next “crazy” thing: “pre-reclined” seats. Now this gimmick sounds like you would get on the plane and the seats are already partially reclined. However, it really means your seat will be upright and will not be able to recline at all.
Spirit have put the new seats in two new Airbus A320’s servicing the Fort Lauderdale-Washington, DC, route and on flights between Fort Lauderdale and New York’s LaGuardia airport. Two more A320’s will join the fleet this summer, and both will feature the “pre-reclined” seat design, Misty Pinson, with Spirit Airlines told the Orlando Sentinel.
So why is Spirit doing this? To fit in more seats, increasing passenger load and lowering prices. Let me guess how this will work out though:
Step #1: The media and passengers will complain how horrid this is and how they will never fly.
Step #2: Spirit will get free publicity (I know, I am guilty of this right now) about the story, making it stick in people’s minds that the airline provides low-frills, but also low prices (doesn’t always mean it is true).
Step #3: When booking flights, passengers see maybe Spirit’s airfares are very low and decide to fly on them, not caring about the low-frills.
Step #4: Passengers will fly on the airline, then complain that flying is not the way it used to be, they wish they had more room, food and no fees. However, they will continue to purchase the cheapest tickets possible.
Step #5: If Spirit makes more profit off this model, other airlines will follow. Passengers will blame the airlines, but really it is from passenger demand.
Spirit is not the first airline to provide no-recline seats. Allegiant Airlines has seats that don’t recline in 34 of 47 of their aircraft with little complaint. However, they also give 30″ pitch (room between seats), where Spirit will only be giving 28″ pitch. Personally I never recline my seats when I fly anyhow. I think it is quite rude to the people behind me and I hate it when people recline in front of me. I think I might be in the minority on that one though.
Is Spirit Airlines become the US version of Ryanair? That is a good question and I think you might see a blog in the near future on that concept…stay tuned.
UPDATE: I got wondering what other airline’s seat pitches look like and wrote up what I found. Also most people think of low budget airlines are the ones installing non-recling seats, but Dan Webb, with the blog Things in the Sky, reminded me that AirFrance is also using seats that won’t recline (but they still have a 32″ pitch).
Image: andre5003
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That's me, trying out the service cart. Not as easy to handle as it looks and I really should have a second person helping me.
The last two days I have talked about how flight attendants at AirTran learn a lot about safety. Luckily most passengers will never see the safety training in action, but they will see in-flight training in action on every flight.
Flight attendants provide a welcoming environment for passengers and can be the only contact a person has with an airline. Nowadays, with being able to buy tickets and check in online then go right to the gate, passengers don’t interact with other airline employees that often. This means a smile and a positive attitude can go a long way. Sometimes it can be difficult to smile after having a long day and dealing with difficult passengers.
Being a server at a restaurant can be a challenging job. You should try it at 30,000 feet, locked in a rocking cylinder with over 150 customers. It might just look like flight attendants come down the aisle and give you a drink and some peanuts, but it is a bit more complex than that. The process of getting passengers their drinks and snacks starts when the airplane pulls up to the gate.
Practicing pushing the cart in the classroom.
While passengers prepare to board, the catering company will load stocked service carts on the plane. Even though catering companies do a great job of properly loading the carts, it is important for flight attendants to double check. Could you imagine what would happen if there wasn’t any ice on the cart? Passengers would start a riot.
After it is confirmed the carts are properly stocked, it is time to start taking care of the Business Class passengers. The folks up in the front of the plane pay a premium and get the benefit of being offered a drink before the flight takes off. They also receive a higher level of service.
During boarding, it can be a juggle for flight attendants. They welcome people boarding the plane, take orders from Business Class, fill those orders, keep up with the announcements, help passengers find their seats, and work with the overhead bins. There are three flight attendants, but it is a lot to get done before the plane is ready to leave.
Game time! Newbie flight attendants try out their new skills in the mock Boeing 717.
The flight attendant working the front of the plane also needs to make sure they keep tending to the Business Class passengers and pick up any trash before take off. This can be a challenge weaving through boarding passengers.
After trash is picked up, a flight attendant’s job turns back to making sure the passengers take off and reach cruising altitude safely.
Once the plane hits 10,000 feet on AirTran, you can hear the pilot say, “Flight Attendants, departure check.” It is time for the flight attendants to prepare for the flight service. At this time they will also announce that electronic devices can be used. Getting the cart safely out of its housing and preparing it can be quite a challenge, since the aircraft is only at 10,000 feet and still rapidly climbing to around 30,000.
AirTran’s drink selection is quite vast, which means drink orders can get a little more complicated than just “Diet Coke please. ” Since there are so many alcoholic options, the flight attendant also becomes a mini-bartender.
The Newbie Flight Attendants wait outside the mock Boeing 717 to be boarded for their fake flight to no where.
In the training, the flight attendants learn some of the most commonly ordered alcoholic drinks. Luckily they don’t have to make anything too complex, but they want to know what a screw driver is when a passenger asks.
Most AirTran flights have two alcohol kits which holds 70 small alcohol bottles each. Flights to Las Vegas will have three kits, since more alcohol is consumed on those flights on average (and probably need more aspirin for flight from Las Vegas).
Even though there is plenty of alcohol aboard the plane, flight attendants are trained how to respectfully tell a customer that they have had enough to drink. We often hear or read about some passenger getting unruly and it being directly related to alcohol. The high altitude and dry air of the airplane can make passengers feel the affect of alcohol much quicker than on the ground. If a passenger has too much to drink, flight attendants don’t want to create a situation with a drunk and angry passenger by bluntly stating a passenger is too drunk to drink more. Instead, they are trained to politely suggest another type of (non-alcoholic) drink or hint that it might seem the altitude has affected them a little hard.
Getting cups with ice ready and opening drinks you know will be popular (ie Diet Coke) can save time!
There are also specific rules on how to ask passengers if they want a drink. Ladies in a row will be asked first, then passengers in the window seat, middle, and aisle seat last. The plane will be served from the rear of the aircraft to the front. These are things that most people would never notice, but it is something every flight attendant must be aware of (probably the ’œmagic’ of in-flight service will be ruined a little since I will now notice all of these little things).
The inside of the mock Boeing 717 with new flight attendants waiting to be served.
Flight attendants must also be aware what time the flight was scheduled to depart. If the flight was scheduled to depart before 10am, that means they are to give out AM snacks and after 10am means passengers will get PM snacks. That seems easy enough, but when you are traveling all over the country or even the world, it can get a bit more complicated.
If the flight is short, there will only be one service, but if the flight is longer, there can be a few services performed in the main cabin. Once the first is done, flight attendants must start to prep for the next. It can be tedious work, but it keeps them busy and out there connecting with passengers.
Learning all of this in the classroom was helpful, but trying it first hand is much more important (and more fun). After a few hours in class, we all headed down the hall to the mock Boeing 717. Being in the mock aircraft seemed to be every one’s favorite (I know I liked it and I got to play with all the buttons). The newbie flight attendants got to practice all their speeches and in-flight service procedures. They actually served real drinks to other classmates (no alcoholic ones), but I was too busy running around getting photos (something that would most likely get me in trouble in a “real” plane) I didn’t get to be served a drink.
I was impressed with how complex just one day of in-flight training was and have a new respect for flight attendants. From what I saw, it looks like AirTran will have a great batch of new flight attendants who should be taking to the skies in the next few weeks, as well as be ready to greet you with a smile!
A Day In The Life Of…A Training Flight Attendant
PART 1 | PART 2 | PART 3 | PART 4 | PART 5 | ALL | PHOTOS
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