Need help traveling? Cranky Concierge is there to help!

Need help traveling? Cranky Concierge is there to help!

Remember the days when you talked to someone called a “travel agent” and told them what you wanted and they would do all the work? Good ones would even assist you if your flight was delayed or canceled. In the age of Expedia, Orbitz, and Kayak some people feel they can get the best price, but are they getting the best deal? Does your flight have Wi-Fi? What if your flight is delayed or canceled?

This is where your own professional airline dork sure would come in handy — and now you can hire your own, Brett Snyder. Snyder is an airline dork! It is ok, he is the one that calls himself that. He is also the creator and blogger behind CrankyFlier.com and now he wants to share all his knowledge and experience to help make your flying experience the best it can be.

In October 2009, Snyder decided to create Cranky Concierge to assist fliers and hopefully make a little money. For only $30 per itinerary (covers all passengers taking the same trip) you get:

* Flight Planning: Snyder will hunt for the lowest overall fare, best way to get there and where to book your flight.
* Flight Monitoring: Snyder will send you a comprehensive email with all your flight information, then monitor the weather and other possible factors that might interfere with your flight.
* Delay & Cancellation Assistance: If he detects a delay or a cancellation, he will find alternative ways to get to your destination.
* Post-Trip Disputes: If something went wrong, he will help you deal with the airlines to help make it right.

Cranky Concierge has been going for a few months now and he has heard a lot of positive feedback from its 75 users. Things have gone so well that the service has grown beyond just Synder. “I just brought on two concierges to help with this, so we now actually are a ‘we.’ One has just started and he will be training as new clients come on. I expect the other to start soon as well. The plan is to have each concierge assigned to a client, so that client will always have a single point of contact with someone who knows exactly what has been happening at all times,” Snyder explained.

Snyder’s friends really motivated him to start this service. “Back in July 2009, I helped a couple of friends get out of a jam, and they really pushed me to turn this into a business. It’s funny, because they’re also the friends who pushed me to start The Cranky Flier back in 2005. I owe them a lot,” Snyder said. Those are some special friends!

This service is a genius idea. Only $30 for to have peace of mind about your flight? Checking two bags costs more than that on most airlines.

Snyder has big plans for the future. When asked if he has thought about working with Expedia, Orbitz, or other travel sites, he told me, “There’s no question that I’ve thought about that, and I think it could be a really nice service for an airline or online travel agent to offer. But I haven’t made any real efforts on that just yet.” He hopes to be able to build the business. If his blog’s success is any indicator I am certain Cranky Concierge will be around a long time, helping travelers be a little less cranky.

Additional Information:
* Sign up for Cranky Concierge
* BLOG: Gadling takes Cranky Concierge for a test drive
* Follow on Twitter: CrankyFlier & Cranky Concierge
* Podcast interview with Brett Snyder by Flight Wisdom

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Boeing 787 Flying over Seattle, WA

Boeing 787 Flying over Seattle, WA

What an amazing plane and an amazing city. I feel so lucky to live here! Notice the Space Needle in the bottom right of the photo.

The Boeing 787 flight tests have been going great. Guy Norris with Aviation Week has a great write up with the details you can check out.

Found this picture from Randy’s Journal via the Seattle PI. Check out the bigger version for more detail of the city.

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One of the many pages of the TSA agent's notepad

One of the many pages of the TSA agent's notepad. Pic from RunwayGirl

Remember back when the TSA harassed another aviation blogger about a leaked TSA directive? I didn’t think the story could have gotten any crazier, but I was wrong.

Mary Kirby (RunwayGirl) was given photos, from a very reliable source, of a notebook that was dropped by the TSA agent who paid a visit to Steven Frischling (FlyingwithFish) a few days ago.

The source and Kirby are keeping quiet on all the information in the notebook (since they don’t want a visit from the TSA), but Kirby assures me this is not something the TSA would want in the public realm. Asked if she has prepared for her own visit from the TSA Kirby responded, “as any other Irish-American would do, I cleaned my house and made sure I had plenty of teabags at the ready. I’m happy to report that the TSA has not paid me a visit. I guess that means more tea for me.” Hopefully it stays that way.

I have been in contact with Kirby over the past two and a half days since she first posted about the mishap. She has been emailing and calling the TSA, but no one will respond. “I have made several requests for comment to the TSA, both via telephone and email. I have not received a response,” Kirby frustratedly told me.

Why did the TSA care so much about who leaked one of their very public directives, but doesn’t seem to give a darn about a notebook that the TSA agent dropped? Are they hoping this will go away? Kirby thinks so, “it is my best guess that the TSA has decided to say nothing in hopes that this blog story simply goes away.” So far it doesn’t seem it will. Quite a few media sources have already picked up on this and people want answers.

A good aviation friend mentioned to me that the TSA is coming across like a mixture of the three stooges and the mafia. Trying to be strong armed, trying to do the right thing, but doing both poorly. I really pride my blog with trying to stay positive with all aspects of aviation, but the TSA is making it VERY hard recently.

I asked Kirby who should people contact to voice their concern. Since she has had little luck getting a hold of someone her best advice was to write to the TSA Blog through their Twitter account. Hopefully we will all hear from the TSA soon, but since they haven’t even updated their own blog since December 26th, it seems communicating to the public is not a top priority for them.

UPDATE 9:30am: The TSA has emailed Kirby about the notebook. “In addition, a TSA investigator accidentally dropped a notebook, his personal property, in a public area. The notebook did not contain any sensitive security information; however, TSA will continue to review the incident.” Kirby has posted another image of the notebook since the TSA doesn’t feel it is a security breach.

More information:
* More TSA notebook photos via RunwayGirl
* TSA investigator has butterfingers via Gadling
* TSA Special Agent who threatened blogger spaces out, drops notebook in public place via BoingBoing
* Open letter from Frishling to the TSA about the notebook via FlyingwithFish

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Photo I took on one of my visits to KPAE. Would the Dreamlifter like some company from airlines?

Photo I took on one of my visits to KPAE. Would the Dreamlifter like some company from airlines?

Last night I attended a  meeting for the public to comment on commercial air travel starting at Paine Field (KPAE) located in Everett, WA. KPAE is about 20 miles north of downtown Seattle and about 40 miles north of Seattle-Tacoma International Airport (SEA) and it would provide the Seattle area with a second option for flights.

KPAE is best known for where the Boeing 777, 787, 747 and 767 are made. It currently does not have any commercial service, but obviously has a runway capable of handling it.

I have a personal attachment to this story (other than being an aviation nerd). I recently bought a house that is right in the flight path of KPAE. I realize this is a negative to some people, but I very much enjoy catching a glimpse of a Dreamlifter or new Boeing 787 flying over. I would love sitting out on a summer day watching additional aircraft fly over, but I realize I am in the minority. Looking at all the positives and negatives, I am very much in favor of commercial flights starting at KPAE.

Two airlines are the main supporters for the FAA to amend the operation regulations for KPAE and allow scheduled commercial service: Horizon Air and Allegiant Air.

Horizon Air is looking to start with operating four times per day to Portland, OR and twice per day to Spokane, WA using 75-seat Bombarider Q400 turboprop airplanes, which are some of the quietest in the industry.  Horizon is planning to increase to six flights per day by 2016 and currently have no plans for adding any additional cities.

Allegiant Air is looking to provide a flight to Las Vegas, NV twice per week using 150-seat MD83 aircraft. Allegiant is planning to increase to around ten flights per week by 2016.

Currently KPAE sees about 150,800 operations (take offs or landings) per year. With the addition of Horizon and Allegent flights, those operations would only increase by a little less than 5,000 per year and  by 8,000 in 2016. These are rough estimates done by the review committee and don’t take into account if the airlines provide more flights than they are planning or if other airlines start flying out of KPAE.

There were about 40 citizens that spoke at the meeting, with over 100 in attendance. It was obvious that the majority of the people there were strongly against commercial flights and they had no problem voicing their strong opinions. Some people brought up some interesting points and at times I wish it was more of a conversation than people just giving their one-sided opinions. Some of the most common points against commercial flights at KPAE:

* It will increase noise. I personally understand this, as I said I live under the flight path. But I already have Boeing 747’s, 777’s (and soon 787’s) flying overhead. The addition of a Q400 and MD83 will be minimal. I grew up under the flight path of a military base and constantly had planes flying over at very low altitude. After a while it is something you don’t even notice and it shouldn’t be something to lower a person’s quality of life.

* The airport will grow much larger, causing problems. Some fear that KPAE could grow as large as SEA, but I don’t think there is the demand. Some cited Allegiant growing so rapidly at Bellingham, WA.  However Bellingham, WA is just miles from Canada and provides an airport option for two large cities. Sabrina LoPiccol with Allegiant media relations pointed out to me, “Bellingham is a truly unique market in our system and much of its growth is due to its proximity to Canada and more specifically the major metro area of Vancouver.”

* This will lower house values. Again, I could be a victim of this too. People compared the lower house values and the low-quality surrounding the airport.  I do not see KPAE getting large like SEA. Snohomish County (the county that KPAE is in) has no interest in lowering housing values or creating a “slum” around the airport. Many people  said they were promised that KPAE would never have commercial flights when they bought their homes. It was mentioned when I bought my house, but I know the reality and when buying a house in the area of a major airport, there is a chance it will grow.

Even if this is approved and commercial service can start at KPAE, there is no guarantee they will. I spoke with Jen Boyer at Horizon and she pointed out they started showing interest in October 2008 when the economy was a little different. She told me, “When we have clarity on the environmental study and the terminal we will re-assess the situation in light of an economy that is very different than it was more than a year ago and also against other competing opportunities for the limited number of aircraft we have available to start new service.”

Most of the complaints seemed to be concerned about the individual and not about the community as a whole. Do I want my house value to drop? Of course not. But am I willing to let my value drop for the benefit of the greater good of the region? Yes, I am. When any NIMBY goes in by someone’s backyard (powerplant, jail, train tracks, interstate, etc.) of course there are going to be people against it. But all these things are needed for a proper running society and some of us need to make sacrifices.

Seattle is a well-known city and has grown tremendously over the past 20 years. SEA is south of Seattle and the population has grown very much to the north. Most major cities or major metropolitan areas have multiple airport choices and for the common good, competition, and more flight options. I hope Horizon Air and Allegiant flights will be starting soon from KPAE.

I would love to hear your opinion and if you want the official people making this decision to hear you, email them at ca**********@fa*.gov or ai******************@sn***.org. Official comment period runs through Feb 15th, 2010.

More Information:
* Video from KING 5
* Story from Everett Herald with time line
* Read the full text of the “Commercial Air Service Environmental Assessment”

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View from the Airbus A380 window over Antarctica

View from the Airbus A380 window over Antarctica

The Airbus A380 is an amazing aircraft. Antarctica is an amazing continent. 2010 was the end to an amazing decade. Put them all together and what do you get? One amazing party.

A Qantas Airbus A380 celebrated the New Year by taking 450 lucky folks to the southern most part of the world. The A380 left Melbourne on Thursday afternoon with 24 crew members, passengers and even a jazz band and returned Friday morning, never having to fly in darkness due to being so far south.

This was the 40th Antarctica sight-seeing trip for Captain John Dennis. Previous trips have normally been done in Boeing 747’s, but this was the first time it has been done in the Airbus A380. “Every single flight we do, it’s hard to get the grin off your face. Pictures can’t do it justice. It’s so vast,” Dennis said.

The cheapest ticket was just over $900.00 USD and the most expensive was around $5500.00 USD. To the average person, it might seem silly to pay so much for a flight that goes no where, but as an aviation nerd, that sounds like a good deal. I think I just added a new thing to my “Do Before I Die” list…

You can view more photos of the party onboard via SMH.

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