Jet Airways, which is based in Mumbai, India and serves over 400 flights and 65 destinations, has cancelled more than 250 flights due to a standoff between pilots and the airline’s management. 432 of the 760 pilots with the airline are protesting four of their colleagues being fired. Reuters is reporting that the four pilots were sacked for trying to start a pilot’s union, the National Aviators’ Guild (NAG). However, the airlines says they were fired for “indiscipline.”
The pilots are demanding that the four pilots be re-hired before they stop protesting and the airline is demanding the dismantling of the NAG. The airline has scheduled talks for Friday in an attempt to end the stand-off. Hopefully the issue can be resolved shortly, since the continuing strike and bad press will continue to plague the airline.
The test bag, at Alaska Airlines baggage check counter at Seattle-Tacoma International Airport, ready to start its journey to Phoenix
One of my least favorite parts of flying is waiting for my bag in baggage claim. First you wait to see which carousel your bags will come out on. Then you wait for them to change the carousel number. Then you get excited when the lights flash and the conveyor belt starts moving, but normally you are waiting a bit more until bags come out. Sometimes you are lucky and your bags come off the conveyor belt early, but other times, it can take upwards of an hour to get all your luggage (if they show up at all).
Alaska Airlines currently has a promotion that is changing the game. If you do not get your checked bags with-in 25 minutes of your flight reaching the gate, you will get a $25 discount code for a future flight on Alaska Airlines or Horizon Airlines or you can choose to get 2,500 Mileage Plan bonus miles.
I wanted to check-in on how the promo was going and talked to Greg Latimer, who is the Managing Director of Brand and Product Marketing for Alaska Airlines. He explained that the airline checks about 20,000 bags per day and since the start of this promo on July 7th only a few hundred certificates have been claimed. He admitted that not that long ago, Alaska Airlines wouldn’t have been able to complete the task of getting all checked bags to customers in 25 minutes, but they have been working hard and are proud of their accomplishment.
It took less than 15:18 for the bag to be ready for pick-up in Phoenix, but it took me that long to get the baggage claim.
The promotion and stats looked great on paper, but I wanted to put this to the test. It was good timing. I was heading from Seattle, WA to Phoenix, AZ this weekend and flying on Alaska. It was only for a few days and normally would have just carried on my bag, but it was worth the $15 to check a bag and find out if Alaska could deliver on this guarantee. I had no problems checking my bag at Seattle-Tacoma International Airport. I decided to go with an orange bag (actually a friend’s bag who was traveling with me, but mine was a boring black one) to track its journey.
The flight went great (except there was no Skymall magazine in the seatback…so I couldn’t see the new gadgets) and landed almost on time. Once we pulled up to the gate at Phoenix International Airport, I started the timer. I was flying back in row 26, so it took me a while to get off the plane, but the terminal is small and I went quickly to make sure I got there before the 25 minute mark. By the time I got to baggage claim, there was the orange bag, already out, making the rounds. It was only 15:18 when I saw the bag. I am not going to lie, I was very impressed. So few times have I flown and had my bag waiting for me on the carousel.
This policy just makes sense. With airlines charging to check bags (Alaska Airlines charges $15 for 1st bag and $25 for second), it seems silly passengers should have to wait so long to get their bags. Instead passengers will bring carry-ons causing issues with space and slowing down the security process (took me 35minutes to get through security and I had no carry-ons, but 99% of everyone else did). Ladimer told me they aren’t sure what Alaska is going to do after this promotion expires on December 31st. I know it might not be sustainable to offer $25 of 2,500 miles for the long term, but I really hope they can keep up the guarantee in some fashion. I am optimistic that other airlines might follow suit and make a better effort in the speed at which they have bags ready for pick-up. I personally know I am much more likely to pay for a checked bag if I know my bag will be there quick.
UPDATE 01/01/10: Alaska tells me they have extended this deal until at least July 31, 2010.
Somethings answer a question never asked. But if you were sitting around this weekend thinking long and hard about how do airlines wash engines, well I have the perfect video for you. It shows how Southwest Airlines goes about washing one of the engines.
Now, this isn’t your grandfather’s jet engine washer. This is an environmentally friendly engine washer that helps reduce waste and gas. The EcoPower equipment circulates the water to wash the engines minimizing the contaminant runoff, which is good for everyone.
Wizz Air Airbus A320 in all its pink and purple glory!
Do you like purple? Do you like purple more when it is with pink? Well then Wizz Air is the airline for you (their website gives me a headache). Wizz Air was founded in September 2003 and had its first flight took off in May 2004. It is based out of Hungary and has over 150 different routes in Europe, all serviced by their 26 Airbus A320’s. Their goal is to have 132 aircraft by 2017, which is a very aggressive goal.
They aren’t too concerned about customer service, where they state it takes more than 30 days to process customer complaints and it costs about $1.00 USD per minute to call customer service. But all of this doesn’t matter if you care about getting to your destination on the same airline Barbie would be proud to fly!
Recently Joe Sharkey, a columnist for the New York Times, had an interesting experience with regulations, the FAA, and seatback pockets on a flight from Denver to Tucson.
While the flight attendants were doing the safety announcements, they stated something new. Passengers could not put any items in the seatback pockets. No water, garbage, newspapers, phones, personal magazines etc. The only items allowed were the airline materials placed in there before the passengers boarded.
At first Sharkey had a difficult time finding out why this was happening. Was it a new rule the airline was enforcing? Did the FAA start regulating seatbacks? What was going on? When he first contacted the FAA, they didn’t seem to know that the rule existed.
In 2007, the FAA wrote a directive on cabin safety that states, ’œnothing can be stowed in the seat pockets except magazines and passenger information cards.’ This was news to Sharkey and to many passengers who have recently heard this new rule.
The Flying Pinto confirmed with the FAA that they aren’t going to regulate items in the seatbacks and airlines have the ability to choose their own policies. As a flight attendant, she is happy that the airline she works for is not enforcing this suggestion. ’œI am grateful that my airline has not made this a company policy but I wouldn’t go out and buy the organizer just yet,’ stated the blogger.
Alright, so this might become more of the standard in the future but why? There doesn’t seem to be many people out there to answer that question. It has been on the books since 2007, so why start regulating now? I can see where it might encourage people to bring more carry-ons and limit the airline’s profits for checked baggage. It could speed up the deboarding process with passengers not having to look in so many places, as well as decrease an airplane’s turnaround time, since there will be less to clean.
But is this really worth the time and effort to regulate? Flight attendants already have a hard enough job trying to keep passengers happy. Is having to nag folks to remove their personal items in the seatback really going to build a positive rapport with the customer? Probably not. Is this a big enough deal for passengers to pick a different airline (and pay more) to have a seatback pocket? Again, probably not.
Alright, so this might become more of the standard in the future but why? There doesn’t seem to be many people out there to answer that question. It has been on the books since 2007, so why start regulating now? I can see where it might encourage people to bring more carry-ons and limit the airline’s profits for checked baggage. It could speed up the deboarding process with passengers not having to look in so many places, as well as decrease an airplane’s turnaround time, since there will be less to clean.
But is this really worth the time and effort to regulate? Flight attendants already have a hard enough job trying to keep passengers happy. Is having to nag folks to remove their personal items in the seatback really going to build a positive rapport with the customer? Probably not. Is this a big enough deal for passengers to pick a different airline (and pay more) to have a seatback pocket? Again, probably not.
