Taking away the glory
On July 1st, I was so excited to give out my first “More Crazy Than Ryanair” medal to Spring Airlines for the idea of having people stand on the plane instead of having seats.
Well, Ryanair is now stating they have been in talks with Boeing about creating their own “standing room only” section.
I hereby have to rescind my medal given to Spring Airlines. I wonder if there ever will be an airline that is crazier than Ryanair?!
Delta Boeing 767 - taken after landing at Seattle-Tacoma International Airport
This new segment looks at the airline industry head-on, reporting first-hand experiences of air travel.
Date: June 21, 2009
Airline: Delta Air Lines
Flight: 1059 Atlanta to Seattle
Plane: Boeing 767-300
Seat: 17A/17B (flying with girlfriend)
Extras: $2 for ear phones, $5 for beer, $8 for salad
I was a little excited since I haven’t been able to fly in a Boeing 767 for sometime. I was flying with my girlfriend and it was nice knowing we would have two seats together (this plane was configured in 2-3-2 layout).
Folks loading up on the Delta Air Lines Boeing 767
Had a little issue with checking in. I love using the e-podiums for speed and efficiency, but took about five minutes to have someone come to get the bag and to tell me it weighed 53lbs (3 lbs over the 50lb limit). She said they would have to charge me $90 for the 3lbs. Sigh. I got to play the “Let’s Re-Pack in Line” game. After getting the weight down to 47lbs took another 5 minutes for the lady to come back.
After that, it was easy getting to the gate. The flight was on time and boarded very quickly (I was impressed since it was almost a full flight).
I was hoping the flight would have WiFi (it didn’t), but it did have the Delta on Demand in-seat entertainment system.
I am dpb. And I am not doing well.
It has movies, satellite tv, real-time airplane location, and games…yes games. The movies and games cost money ($6 for a movie and $5 to play all the games), but on a long trip, this can be worth the money. There is a free trivia game, where one can play against others on the plane. Argh. I did not do well and since it shows my score and seat #, people walking by could see who the idiot was who got 0/11 questions right. I stopped playing at that point. I swear I am not that dumb, but there were questions I just didn’t get. Found it interesting that people in first class kept winning. Still, this is quite a cool feature and I hope airlines expand on this concept (like Virgin America) where passengers can interact with one another.
Then I was excited to catch up on some Mythbusters on Discovery Channel, but my sound didn’t work. Turned on my call light and no one came to assist for 10min (it happens, I know), but I finally caught someone while the drinks were being served and they had to reset my seat. Ah, they run linux — neat. And sound worked fine after reset. I am going to say I was able to crash Delta’s on board system!
That is Bellevue, WA (right out side of Seattle) seen before landing. My window was oddly dirty.
It was a long flight and I wanted a (grown-up) drink and my girlfriend was hungry. I got a nice cold beer and she got a pretty good salad. Delta is still accepting cash, but prefers credit cards, so it is nice to have a choice still (although, had to watch the flight attendants try to make change which is always a pain).
About 2 hours into the flight the TV started to go out. After about 15 minutes about 8 channels started working again (there are only 18 channels to begin with — 4 of which are sports). Luckily the channel I was watching was one of the ten that worked. I have to say being able to watch TV while in flight sure makes the flight seem VERY short.
The rest of the flight went smoothly. I was able to do some work (no wi-fi, but offline work is better than nothing).
Was able to check out Bellevue, WA while landing and some sun was popping out of the sky. Yes, it was cloudy and a bit rainy, but that was ok. We had just spent 10 days in sunny, humid Tampa, FL and we were looking forward to the clouds.
My two favorite moments of the flight come at the end. #1 having to sit there, waiting for the plane to unload and #2 waiting for bags. Had a close friend come to pick us up and back home to blog!
Overall very good flight. The only downsides were some customer service difficulties. Mostly dealing with having to wait for someone to take our checked bags and no one coming when I called the flight attendant. The lure of technology let me forget the service issues, but this might have been a different story if my seat reset wouldn’t have worked!
TWA Boeing 707 during better days!
Ryanair is well known for making it onto this blog for having crazy ideas on how to cut costs, increase fees, and turn the airline pricing system on its head. I even started giving out “More Crazy Than Ryanair Awards’ to showcase moves that would make even Ryanair proud.
All of the complaints passengers seem to have about airlines having less room, having crazy fees, charging for food, or lacking customer service seem to go out the window when it comes to paying for a flight. While booking most flights, passengers will have a choice of which carrier to fly. Passengers have an option to pay more for additional room or choose an airline that might provide food or even a movie. At the actual moment of whipping out the credit card, it seems a lot of people stop caring about the amenities their flight will have and more about the bottom line.
Airlines like Ryanair, EasyJet, and Spring Airlines started out with the initial concept that Southwest Airlines started so long ago (common fleet, low prices, unique cost-cutting approaches). However, these budget airline have taken the concept to the next level and it seems to work (Ryanair just posted 18% ridership gain for June 2009 compared to June 2008).
I am sure airlines in America will sooner or later try some of the crazier ideas that have worked in Europe and might be working in Asia soon. Are Americans as open to saving more money no matter what the sacrifice? It seemed they were when Southwest came around, but how much of a cut are people willing to make before it goes too far?
Image: Peter Diego
US Airways and American Airlines (in retro livery) overlooking the US Capital
To the 66% of my readers who are in the US, Happy Independence Day!
The other 34% I still wish you a happy July 4th!
Thanks everyone for reading and helping TheAirlineBlog.com grow!
Image: navonodA while back I showed how Air New Zealand has nothing to hide. I think they liked the free feeling of not wearing any clothes, so they are at it again. Now their air safety video has nothing to hide either. Instead of the dry talking about emergency exits and how to fasten your seat belt, they show you the “bare essentials” to your aircraft’s safety.
All the humor aside, I think these creative video safety messages are a good idea. Even for those who travel a lot, it gets your attention and makes you think about safety again.
Ok, bringing the humor back, also make sure you check out the bloopers reel!