Delta Air Lines Airbus A330 with a KLM Boeing 747-400 in the background in Amsterdam.
This was my last leg of my RwandAir adventure. I had already flown from Seattle to Rwanda in a 737 and just completed a 10 hour flight from Kigali, Rwanda to Amsterdam on a KLM A330. I was already pretty tired and wasn’t sure how my mind, body and spirit would do on another ten hour ride in a different A330. On the positive side, I was looking forward to comparing two international Airbus A330s back-to-back. Overall, I have to say I like the Northwest Delta Air Lines A330 long haul premium economy a bit better than KLM’s.
When arriving into Amsterdam, I had a three hour layover and I was hoping to check out their observation deck. Before plane spotting, I needed to do some charging of my laptop and cell phone, since my last ten hour flight did not have in-seat power and neither would my next one. The classic hunt for an open outlet was on.
I started down the concourse looking from side to side. I kept going and going and’¦ well, going. Seriously? After 45 minutes looking up and down concourses D, E and F, I found an outlet about seven feet up for vending machines, one in the bathroom, one on a fire hose holder and one on a center pillar in a crowded walkway. I choose to deal with the crowds and sat down on the floor (looking like an idiot by the way) by the pillar, plugged in my phone and then’¦ nothing. Sweet, this outlet did not work. Now the debate was did I want to look like even more of an idiot standing in the bathroom charging my phone, climbing on a vending machine or using an outlet on a fire hose that might cause some alarm to go off. I figured my best bet was with the fire hose and luckily it worked. The bad part was it took so long to juice up, that I wasn’t able to check out the observation deck ’“ save it for next time I guess.
Delta Economy Comfort seat on an Airbus A330.
I figured I might as well head to the gate, where I received my first body scan. We had to wait in a small waiting area at the gate for our flight, which had little entertainment before being able to board. I was sitting in Delta Economy Comfort, which gave me four additional inches of seat pitch, 50% more recline, priority boarding and free alcohol. You also sit near the front of the plane, which means you are first to customs after arriving in Seattle. .
Even with the extra four inches, I was unable to fully stretch out my legs since there was a huge in-flight entertainment box under my seat, negating the extra leg room. You would think with a large electrical box like that under your seat, they would at least give you an outlet, but there was none. Reading on SeatGuru.com, it looks like only Business Class has outlets. Good thing I did some charging during my layover.
One nice surprise was seeing an air vent in the overhead bin. I absolutely love my air vents, since I am normally hot and that little breeze can make a huge difference. Sure, most domestic aircraft have air vents, but I am finding more and more long haul Boeing 747, 777, Airbus A330/A330 and the A380 are lacking them.
During both legs (KGL to AMS and AMS to SEA), I had window seats. When flying on the KLM A330, I noticed that there was quite a bit of room between the seat and the wall and was wishing the outer arm rest would raise, allowing me access to that extra room. It was too bad that the armrest would not rise on the KLM A330, but it did rise on Delta’s. This gave me an extra three inches or so of seat width and I was starting to get the feeling that this might be a good flight. Unfortunately we ran into some trouble pretty quickly.
Taking off from Amsterdam.
After boarding we were told there would be a delay. It turns out that the amount of fuel that the truck indicated being pumped into the aircraft, didn’t match the A330’s gauges. Delays can be annoying, but I am willing to wait to make sure we have enough fuel — I am old fashioned like that. It took about an hour to determine that the truck had the failure and after all the paperwork was completed, we took off.
When getting my free headphones given by Delta out of their plastic bag I accidently ripped one of the wires. Not a big deal, I figured I could just ring the call button and quickly get a new one. I decided to try something new; time how long it would take for a flight attendant to assist me after ringing the call button. I decided I would make eye contact with a flight attendant walking by, but I would not say anything like “excuse me,” to put them to the test.
I rang the call button and waited. And waited. And holy crap waited some more. At the 10 minute mark I turned off my call light and rang it again. During those ten minutes I had two different flight attendants walk by, but they did not stop’¦ they did not even make eye contact. At the 15 minute mark I turned off my call light and rang it again. Another flight attendant walked by, but still nothing. I could see that my call light was on and the “ding” noise was definitely making its sound.
At about 18 minutes a flight attendant came by for trash. I was waiting for her to ask me about my light, but she didn’t. I decided I really wanted to start watching a movie, so I asked her for another head phone set, which she got right away. I am not normally one who uses the call button and I have never timed it before, but I am pretty certain that 18 minutes and three flight attendants walking by is not okay. It takes a lot to get me annoyed or frustrated on a flight and this definitely did it.
OH YES! The armrest near the window moves, giving me more room.
When trying to relax, the recline of the Economy Comfort was great. However, when the person in front of me was enjoying their extra 50% recline, it was not so great ’“ actually pretty annoying. I am normally one that doesn’t recline my seat, since I do not want to disturb the person behind me, but I really had to recline a bit to open my laptop, even with the extra four inches.
During the flight, I was served two different meals. One was your standard airline pasta, but the second was pizza. Both of them were pretty decent and I thought it was pretty slick having pizza on the plane. I really didn’t get to enjoy all the amenities in the flight, since I slept through most of it. Having the ability to raise my outer armrest really gave me one of my best economy sleeps with someone sitting next to me. I landed in Seattle feeling a lot better than I thought I would after 24 hours of economy flight.
When flying out of Kigali, Rwanda, it is best if you have a lot of patience — there is a lot of waiting in lines. I got to the airport about five hours early, so I was prepared to wait. I figured it wouldn’t be a big deal, since I read there was free WiFi in the front lobby, which consists of only a coffee stand and a few seats. Unfortunately, the WiFi was not working, so I got myself a cold drink and started going through all my photos from my trip to Rwanda.
Passengers are not allowed to leave the lobby area to go to the ticket counters until it is two hours or less before your flight departs. Once I reached the two hour mark, I was able to go outside and wait in-line to go through the first set of security. Since three flights were leaving about the same time, a large group gathered outside waiting to get back inside. Before getting back inside we all had to have our documents reviewed and since I did not have access to a computer, I had to show my passport and my confirmation on my smart phone. I was given some looks, but they still let me through where I had to wait in another line to be screened. The first security screening was much like in the US, where I had to take off my shoes and take out my laptop.
After I went through security, I headed to the ticket counter, but was stopped by a security agent and told I had to go back and wait in a second line to have my passport scanned and my documents reviewed again. Sigh…okay.
After waiting about 15 minutes in that line, my documents were checked and I was finally allowed to wait in the ticket counter line. I was previously given a center seat, not something I wanted to have for a 10 hour flight. Luckily, I was able to get a window seat, so I thought I was set and headed towards the gate.
It is awesome to board a wide-bodied A330 on the tarmac of a small airport.
I followed signs telling me to head upstairs to get to the gate waiting area. On top of the stairs there was another, yet short, line for customs. They checked my forms, asked me a few questions and off I went to another waiting area, but this was still not the gate.
I was now in another waiting area with only 32 seats and a small bar area. Although outside it was cool, the upstairs waiting area was hot. There was a very small, maybe 19″, TV playing something not in English in front of the seats, but there weren’t enough for me to sit down. After a while we were allowed to move through another security check point to wait in a larger waiting area, which would be our departure gate.
Yes! After a six hour wait at the airport, our KLM Airbus A330 had arrived and we were told to start lining up. I knew there were no jet-ways, but I wasn’t sure if we would be bussed out to the plane or able to walk from the door to the plane; I was hoping for the walk. At the terminal door, we had our documents checked again and out onto the tarmac we went — sweet, no bus.
Kigali Airport is small and it was neat walking along the tarmac seeing a Brussels A330 and KLM A330 both in the middle of Rwanda sitting next to RwandAir’s two 737s and two CRJ200s. After having my documents checked one more time at the bottom of the stairs, I was on board the A330 and ready to find my seat.
Normally, I am aware where my flight came from and where it is going. However, I just received my itinerary for my flight home the day prior and with limited internet access, I had no idea. It didn’t seem like there were many folks in the waiting area to fill up an Airbus A330, so I did not know what to expect when getting on to the aircraft or even if we would have a few stops between KGL and AMS. When boarding, it became clear the aircraft had come from somewhere and I was guessing it was a long flight since the plane was full and people looked tired and grumpy.
Map of my flight from KGL to EBB then AMS on a KLM Airbus A330.
Turns out the flight had some passengers from Amsterdam, but was heading to Entebbe, Uganda (EBB) from KGL. It was pretty lame, since the person who had had my seat obviously had just gotten off. It was still warm and there was trash everywhere. However, I was told it would be a quick 35 minute flight to EBB where the aircraft would be fully cleaned.
I did not have far to go to find my seat. I was sitting in seat 15A which was in the KLM Economy Comfort section located near the front. This gave me priority boarding, a few inches of additional leg room and more recline. It was nice, but there was an in-flight entertainment computer under the seat in front of me, eliminating half of my leg room. I thought with the big box in the way, I would at least have an outlet, but there was no in-seat power which was very disappointing. Kigali Airport is not known for the abundance of power outlets and by the time I boarded my electronics were needing some juice.
KLM definitely has their official color of blue down. Not only is the outside of the airplane blue, but the carpet is blue, the seats are blue, the bulkheads are blue and the flight attendants are all wearing a bright blue. When the flight attendants have their dress jackets on, the blue seems almost a bit overpowering and almost feels like I am on the official airline of the Smurfs. Good thing I like blue.
Blue is an obvious theme on KLM aircraft.
The aircraft loaded up quickly and we were ready to head to EBB. That was the shortest wide-bodied flight I have taken. It was just enough time for the flight attendants to run up and down the aisle to give us orange juice boxes and sit back down.
By the time we landed in EBB, it was obvious that the flight attendants were done with their shift. Along with the passengers, they came across as very tired and grumpy. This was okay, since they got off in Uganda and a new, fresh crew got on board.
During the layover, there were not too many of us left on the plane and a cleaning crew came on and worked around the passengers. It was interesting to see them in action, but it was obvious they were annoyed that so many passengers were in the way… I do not blame them. We had only been on the plane for about 40 minutes and passengers were out of their seats and walking around, getting in their way like we had just completed a marathon flight.
The seat-back in flight entertainment isn't the best, but surely better than nothing.
During the down time, it got amazingly hot inside the aircraft. The information screen showed it was only 73F outside, but it had to be over 85F inside the aircraft. The unfortunate part was the gentleman in front of me, apparently had made a life decision not to wear deodorant.
I am not quite sure why they weren’t able to run the APU and A/C while we waited and I heard multiple passengers complain, but the cabin did not seem to cool down until we started boarding again. Maybe it was an oversight with the changing of the crew, but after working up a nice sweat, I wasn’t able to cool down until almost landing in AMS.
Every economy seat has its own in-flight entertainment which is nice. The system seems a bit old and takes a little more time to navigate, but it is all free, which makes it worth the trouble. There is a decent selection of movies and TV shows in a number of different languages. It was entertaining enough for a one-way ten hour flight, but if you had more than that, the entertainment would get stale pretty quickly.
Talking about stale, we were served some hot food during the trip and a choice between beef and pasta — I chose the beef. I guess “stale” might be an unfair way to describe the food, it was not that bad, but not that great either. It is what one would expect from economy food from an airline.
My KLM Airbus A330 (PH-AOL) at Amsterdam after my flight.
I was actually quite surprised how quickly the flight went. I watched some movies, got some sleep, ate some food and BAM we were heading into Amsterdam. I think even though part of my legroom was taken by the in-flight entertainment system, the extra room and recline really helped. It was a little frustrating when the person in front of me decided to recline their seat all the way (remember Economy Comfort has the ability to recline more), but being by the window with only another seat next to me, with a few inches of extra room made the flight enjoyable.
After landing, I had a four hour layover in Amsterdam before flying on a Delta Airbus A330 back home to Seattle. I will be reviewing that flight in the near future.
Lufthansa Airbus A330 at Seattle-Tacoma International Airport (SEA) waiting to go to Frankfurt (FRA).
Recently I had the opportunity to fly from Seattle (SEA) to Frankfurt, Germany (FRA) on a Lufthansa Airbus A330 in Business Class. This was my first Lufthansa A330 flight and figured it is time to do a review. I was flown to Germany by the airline to experience the first Airbus A380 flight from Frankfurt to Miami, but getting there is half the fun.
I felt a lot of pressure to get some rest on the flight over to FRA since I was only spending 24hrs there before heading back to the US. Flying in a premium seat better prepares a passenger to arrive well rested and ready to go — something I needed, but never got. The down side of flying in a premium seat, at least for me, is I want to enjoy the experience and I fight sleeping through it.
On the day of the flight, I decided to leave home early to get to the airport. Although Lufthansa does not have their own lounge at SEA, they share one with British Airways in the S-Terminal. I was able to hang out in the lounge for about three hours with free drinks and snacks until my flight was ready to board — never a bad way to spend an afternoon.
What flight can be complete with out a winglet shot?There are so many business class seats, they go to the wing.
Lufthansa flies from Seattle to Frankfurt daily and is the only flight they operate out of Seattle. The great thing about only operating one flight per day is the aircraft was already sitting at the airport and we boarded and departed right on time. I remember the days when an Airbus A340 flew the route (not exactly sure of the dates) but today they have the A330. Luckily for us aviation nerds you can still catch the Air France A340 that flies to Seattle.
Once you get to cruising altitude on a wide bodied airliner, it is easy to forget you are flying. Most people shut their window (even me, I know, I know) to better view your in-flight entertainment screens . A flight on a wide body airliner is just a different experience, even in economy, allowing less of a closed-in feeling. Half way across the ocean, I couldn’t help but stop and realize how amazing it was traveling from Seattle to Frankfurt in just under ten hours. To think what that trip would have entailed just 100 years ago to accomplish the same task makes me happy that airlines offer a much better solution.
The seats provided quite a bit of room and there was a pretty good selection of entertainment, but I wished there was a bit more privacy between me and the person next to me. I have no problem sleeping in economy in standard seats, but when I am lying flat, I feel a bit more exposed and would enjoy more privacy. I also wish the TV screen was closer, since, when lounging back, the screen got smaller. I ran out of movies I wanted to watch on the flight over there, but luckily my flight back was on the A380, which had additional options for me to enjoy.
Yum! This was one of three courses. Being served in glasses with the airline's logo is a nice touch. Yes, I was watching a movie with Matt Damon.
Up in Business Class, one has ample choices for food during your long trip. There is an appetizer, entree and desert and for each category, you have three choices. I decided on the, “chilled honey roasted Chicken Breast with water crest salad and cranberries, then Zinfandel braised short ribs with garlic mashed potatoes and baby carrots and finally finished it up with sage derby, gruyere and cambozola cheese.” The food quality is what would be expected from an international business class experience. I only wish there were more offerings of German in nature. If possible, I prefer to have the cuisine of the airline’s home country versus standard fare. Back in economy, they didn’t have it too shabby either. They didn’t have all the choices, but at least they were still getting meals that looked pretty decent for airline food and it was all free (well included in the price of the ticket).
I know this is silly and really not a reason to choose an airline, but Lufthansa’s warm wash cloths that are handed out at the beginning of the flight and before the meal, smelled amazing. I can’t even tell you what the smell was like, but if they made that into an air freshener I would definitely get it.
After meal service almost everyone in the front of the plane went to sleep. I tried, but it just wasn’t happening. I even took part of a sleeping pill (something I do not usually do while flying), but I never got tired. This was bad news because when we landed it was midnight my time, but 9am local time and I had a full day of events to participate in. I welcomed jet-lag with open arms.
One reason I think I couldn’t sleep was it never got dark outside. The concept was pretty cool, but not getting any sleep wasn’t so cool. Yea, sure, the shades were all down, but mentally, I knew the light was there. Even the eye mask can’t stop the mental sunlight getting in.
When arriving in Frankfurt, we had to take a 10 minute bus ride back to the terminal.
Once we landed I was confused when we started taxiing away from the airport. I had forgotten that Frankfurt has many airline parking spaces where buses take people to and from the terminal. This was a bonus for me, being able to de-plane on the tarmac, then taking a five minute bus ride through the airport, but I could see how that would be a huge annoyance for people who are not into planes. I really wouldn’t want to ride an airplane for 10 hours, then get stuck on an even more crowded bus. You better believe the first class passengers are not riding the bus; many get a private Mercedes or Porsche to take them to the terminal.
Lufthansa also has an arrival lounge at FRA, but I was tired and in need of a shower, so I headed out of the airport and to my hotel. The flight went quick and was a great combination of comfort, high-end service and entertainment. I can’t wait until the next international flight.
Hawaiian Airlines has taken deliveries of four Airbus A330s and have plans to take another five. This video highlights the creation of Hawaiian’s first Airbus A330.
A French Air Force KC-135 (much like what the US military uses today) refuels a Royal Australian Air Force A330
With every competition, there will inevitably be a winner and a loser. Although there is a lot of excitement in the Seattle area that Boeing won the Air Force tanker contract with their 767 (KC-46A) aircraft, there are many in the Mobile, Alabama area who are very disappointed. If they won the contract, EADS planned to build their Airbus A330 based tanker (the KC-45) in Mobile. There is no word yet if EADS will appeal the decision, but they did post a statement on their website about the tanker selection. Here is their statement in full:
EADS North America statement concerning U.S. Air Force Tanker selection
Arlington, Virginia, 24 February 2011
EADS North America officials today expressed disappointment and concern over the announcement by the U.S. Air Force that it had selected a high-risk, concept aircraft over the proven, more capable KC-45 for the nation’s next aerial refueling tanker.
’œThis is certainly a disappointing turn of events, and we look forward to discussing with the Air Force how it arrived at this conclusion,’ said EADS North America Chairman Ralph D. Crosby, Jr. ’œFor seven years our goal has been to provide the greatest capability to our men and women in uniform, and to create American jobs by building the KC-45 here in the U.S. We remain committed to those objectives.’
If selected, EADS North America had committed to build the KC-45 at a new production facility in Mobile, Alabama, with a U.S. supplier base of nearly a thousand American companies.
’œWith a program of such complexity, our review of today’s decision will take some time,’ Crosby said. ’œThere are more than 48,000 Americans who are eager to build the KC-45 here in the U.S., and we owe it to them to conduct a thorough analysis.’
’œThough we had hoped for a different outcome, it’s important to remember that this is one business opportunity among many for EADS in the United States,’ said Sean O’Keefe, CEO of EADS North America. ’œWe have exceptional technology and highly capable platforms that will be invaluable to U.S. military forces, now and in the future. We have learned much through this process, developed a world-class organization in the U.S. and have earned the respect of the Department of Defense. Our commitment to our U.S. customers is stronger than ever.’
