I have been sharing stories of airline love. Yes, we all know there are a lot of airline haters out there, so that is why I have started to share some of the happier stories. This one comes from John C who lives in the Seattle area and recently explained his short story via email. Here it is in his own words:
Alaska Airlines Boeing 737 in the snow.
A while back, I was taking a flight from Long Beach, California, to Seattle that fell on Christmas Eve. Coming into Seattle over the city on a clear night is one of the most beautiful sights around.
Before we made the final turn toward SeaTac, a woman flight attendant on this particular Alaska flight launched into a most beautiful rendition of “White Christmas.” This was the voice of a trained singer.
What a memorable experience…
Image: Daniel T Jones
There is a lot of airline hatred out there and one thing I try to do on this blog is remind folks that even though things can and will go wrong in the airline business, it is still made up of wonderful people who should not suffer because too many people feel the need to share negative stories versus postive. When I wrote a story on giving the airlines some love, I got emails from quite a few people sharing their positive stories. Instead of just enjoying themself, I wanted to share. This story comes from Robert who lives in Ontario, Canada. Here is his story in his own words:
Air Canada Boeing 777-300ER
We recently took a packaged vacation throughout Britain and Ireland. To get to London and home, we specified Air Canada flights 848 on September 16th and 849 on October 2nd respectively. Ostensibly these were requested for their departure and arrival times, allowing us the most practical time in London. But, honestly, I chose them to ensure we would ride on the Boeing 777-300ER equipment; 18.5-inch seats and 32-inch pitch ’“ more than the rest of the fleet.
Was everything perfect? No. It can never be, but those flights came close to being as good as possible.
Things started off with the check-in process at PIA, which to our delight, and using the self-serve kiosks, was almost effortless. Right after I figured out how to get the machines to read our passports that is; a bit better signage might be in order there.
Our air-venture progressed to the gate personnel who did their level best to actually load the aircraft by row number, politely but firmly turning folks away when they tried to barge through. Most of the ’œairport vultures’ were indeed held at bay. And this same effort happened at Heathrow inbound too.
Outbound, we backed out more or less on time and arrived within 10-minutes of sked. Inbound, Heathrow ground traffic raised its all-too-normal ugly head, and we were nearly an hour off the published pushback time ’“ not AC’s fault.
Both flights were packed to the gills. I expect that the captains were able to declare themselves as Air Canada ’œvery heavy’ to ATC during the departure processes.
On-board service, both ways, was totally contrary to, in our experience, the undeserved reputation of Air Canada staff. They were, to a person friendly, prompt, helpful and more-than-willing to assist.
Food was okay. Wine or other beverages were readily available. And the AVOD system worked all the way, both ways; including my favourite ’œwhere the heck are we’ channel. Would someone with some authority officially say thank you for us?
The guys at the front-end were informative, good humoured, and when those timing issues arose in London, honest and forthright. That, plus keeping a firm hand on 375-tons of thoroughbred aircraft to produce the rides we got, deserves a nice note from the higher-ups as well, we think.
The only complaint we have, and it really falls more into a firm request is, please, please enforce, manage, and have passengers observe the carry-on size and quantity rules. Right at check-in. Luckily the triple-sevens have relatively large overhead luggage bays; otherwise some of the extraneous nonsense being hauled into the cabins might have had to be bungee corded to the wings.
Lastly, we were almost an hour from deplaning to receiving our luggage. The GTAA folks really need to build in some staffing contingencies when through no fault by the airlines, planes arrive later than planned. Air Canada is big tenant there; they should feel free to exercise their rights as hub customers.
If you have a positive story about an airline, please send it to me: da***@ai*************.com. I would love to share it on a future #AirlineLove story.
Photo by Patcard
United Airlines Boeing 757 and Alaska Airlines Boeing 737 at SFO.
If you read my blog often, you know I try to remind people of the positive side of the airline business (sometimes it is harder than others). Each year airlines receive A LOT of complaints. Some are well deserved, while others are from people who have a warped sense of what is right and wrong.
Occasionally an airline will receive a positive letter and possibly a story of one employee who truly went out of their way. Some might think that letters like these get lost in a sea of other letters, but trust me, they do not. When touring many airline operation centers, they have a special place where they show off the positive letters and cards that they receive. Unfortunately the area is not too large, since not too many are sent. Let’s change that…
YOU CAN MAKE A DIFFERENCE – LET AIRLINES KNOW WHEN THEY ROCK!
Next time you are flying and someone goes out of their way or is obviously passionate about their job, take a few moments to jot down their name and email the airline. Be sure to mention the airport, your flight, their name and any other details. It doesn’t need to be long, just enough to give some kudos. Not only will people at the airline love to hear it, but this could actually help the career of the employee.
Recently, I have experienced two such instances that I made sure to tell the airline about. The first was a United Airlines gate manager in Seattle. I was waiting to take a flight to Chicago and the early morning flight had been cancelled and my aircraft had been changed from an Airbus A320 to an A319 (smaller). This meant there were a lot of people and not enough seats. He did a great job of just being honest with people and keeping a sense of humor during the ordeal. Most people were smiling as the gentleman warmly welcomed them on the flight, even the people who didn’t make the flight seemed happy (they also for $400 on United).
The next was an Alaska Airlines gate agent in Los Angeles. I had a five hour layover and plenty of time to watch her keep her spirits up and welcome each passenger by name on each flight. She was also my gate agent and it is just nice to be welcomed by name on a plane even though I was flying economy.
If you are having difficulty finding who to send it to, it is okay to send it to me (da***@ai*************.com) and I will make sure it gets to the proper people. Heck, even if you send them to the airline directly, send it to me anyhow, I love hearing positive stories and I might even post a few. If you are a Twitter user, share your stories and use the hashtag #AirlineLove (what the heck does that mean?).
Airlines and employees have to deal with a lot of crap, let’s remind them that there are still people out there who love airlines and see flying as a great experience. The ball is now in your court!
Image: iflysfx
