Delta Air Lines is “Building A Better Airline For New York.”
While attending school in Michigan from 2008 to 2012, I flew home to New York City on Delta Air Lines quite often. The schedule from Detroit Metro (DTW) to John F. Kennedy (JFK) was quite lite, with only a small handful of flights per day, while most flights went to LaGuardia (LGA). I did everything within my power to avoid flying into LGA. Even if it meant paying slightly more, I did not want anything to do with LGA.
Deltas terminal at LGA was cramped, overcrowded, and lacked any food options of a higher quality than Burger King. LGA was a downright unpleasant experience. Flash forward to 2012 and Delta began their ’œWin New York’ program, involving expanded flight schedules and spending massive amounts of money to revamp the passenger experience.
In the summer of 2012, Delta purchased a majority of US Airways landing slots at LGA, becoming the dominant carrier at the airport and expanding into terminal C. While construction in terminal C is still on-going and not expected to be complete for quite some time, the transformation of terminal D is astounding. I was invited by Delta recently to check out the new improvements.
For the time being, the check in and security areas remain unchanged. Once you move beyond the entry way, however, changes are immediately visible. The first thing passengers will see after moving through security is a brand new food court and shopping area. I am happy to report that Burger King is gone, replaced by Taste of Custom Burgers by Pat La Frieda.
Feel like having a glass of wine and a full service meal? Take a seat at Taste of Prime Tavern. Maybe you just want a cup of coffee, or a bag of chips? It’s all available in the new food court. These restaurants are referred to as a “taste of” because once the check in area is expanded, these restaurants will be expanding as well.
Taste Of Prime Tavern at LGA Terminal D
Flyers of competing New York airline jetBlue may find this food court familiar, and they should. The company behind the redevelopment of terminal D at LGA is OTG, the same company that operates the food shops at JFK terminal 5. Many design elements of the food court are similar to that at JFK.
Adjacent to the food court are a few small shops, but they aren’t your typical magazine and soda shops. One store features high end products from Brooklyn Industries, a bit different that the usual ’œI <3 NY’ shirts you typically find.
Beyond the food court, terminal D has had every detail upgraded. Expanding on a pilot program at JFK, Delta and OTG has placed iPads everywhere. Nearly every seat and table has an iPad propped up, waiting for passengers to interact.
When first touched, the iPad prompts the passenger to select their flight, so that any status updates about their can be sent to them. After that, highly visual menus appear, inviting the passenger to order up some food, or even purchase some souvenirs before their flight. After paying with the attached credit card reader, orders are delivered to the passenger’s seat in about 10 minutes.
Keep an eye on your flight status while at the sushi bar
I came across a passenger using an iPad while waiting for her flight, and asked her what she was using it for. She explained that she was actually accessing her bank account, and that she much preferred using the iPads rather than her own phone. Access to the internet is free with the iPads, but wifi for personal devices is not, which may explain why some passengers would chose to use the iPad. Whatever the motivation for use, this amenity seems to be a hit.
iPads everywhere!
The real highlight of the renovated terminal are the restaurant options. Marcelo Surerus, Manager of OTG at Delta’s Terminal D at LGA, showed off the wonderful restaurant options his team has worked to bring passengers.
I was able to taste generous portions of pizza, sushi, seafood, steak and fries, even chocolate and vanilla gelato for dessert. All of the food was seriously tasty and competition for some of the best restaurants in New York City.
Steak and fries at LGA terminal D. So good, I had to ask how it was prepared.
After Delta took over terminal C from US Airways, they quickly built a connecting bridge to terminal D. Terminal C is not up to the same level as D quite yet; there is still quite a bit of work left to be done. Some restaurants are still under construction; however, the SkyClub is open for business. If you find yourself with enough time before your flight, it is worth the walk over to terminal D for a better food selection.
It is clear that Delta is taking its “Win New York” program seriously. The airline’s LGA terminals have seen a complete overhaul and expansion, while a brand new terminal is being built at JFK. After a short period of time, I no longer avoid LGA- I prefer it. The experience at JFK for Delta is currently far below that of LGA, a change I am sure most people did not see coming. Next time you find yourself at LGA with a few hours before your flight, try the steak- medium rare.
ADDITIONAL DELTA LAGUARDIA PHOTOS:
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Check in
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Delta offers free snacks and bottled water throughout the terminal
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Terminal D food court
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Terminal D food court
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Terminal D food court
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Shopping
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Keep an eye on your flight status.
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Terminal C/D connecting bridge. Moving walkways coming this summer.
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Terminal D SkyClub
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Terminal D SkyClub
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Terminal D SkyClub
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Terminal D SkyClub
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The highly graphical iPad menu
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Cheese pizza
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Sushi roll
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Tuna Tar Tar
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Delicious vanilla gelato
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Fill up your water bottle here!
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View of the ramp from the terminal C/D connecting bridge
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Terminal C
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Coming soon to Terminal C
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Terminal C food court
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Terminal C
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Terminal C
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iPads everywhere!
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Taste Of Prime Tavern at LGA Terminal D
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This story written by… Jason Rabinowitz, Correspondent.
Jason is a New York City native who has grown up in the shadow of JFK International Airport. A true “avgeek”, he enjoys plane spotting and photography, as well taking any opportunity he can get to fly on an aircraft.
@AirlineFyer | FaceBook | |
Delta Air Lines is to start Boeing 747-400 service to Seattle next June. Image by Jeremy Dwyer-Lindgren.
Today Delta Air Lines and Alaska Airlines made a joint announcement at Seattle Tacoma International Airport regarding increased service. Some (including myself) were hoping for something a bit more substantial, but more options to/from SEA is always a good thing.
The growth and customer enhancements include (from Delta’s press release):
- Proposed new nonstop Delta service between Seattle-Tacoma International Airport and Shanghai Pu Dong International Airport, pending approval by the U.S. Department of Transportation (DOT).
- Proposed new nonstop Delta service between Seattle and Haneda Airport in Tokyo, pending DOT approval.
- The deployment of Delta’s flagship Boeing 747-400 jet on flights between Seattle and Narita Airport in Tokyo, featuring a fully upgraded interior with full flat-bed seats in BusinessElite, individual in-flight entertainment in every seat throughout the aircraft, expanded overhead bins and other amenities.
- Newly upgraded Boeing 767-300 aircraft on Delta’s flights between Seattle and Paris, Beijing and Osaka, Japan, also offering full flat-bed seats in BusinessElite and upgraded amenities.
- Additional nonstop Delta service between Seattle and John F. Kennedy International Airport in New York.
- Upgraded BusinessElite service on all Delta Seattle-JFK flights to match the product and amenities of Delta’s JFK service from Los Angeles and San Francisco.
- Sea-Tac airport improvements including a new Delta Sky Club, new power ports throughout Delta’s facilities, expanded ticket counters, lobby renovations and other improvements.
- An ongoing partnership between Delta and Alaska that includes codesharing in Seattle and shared customer benefits including reciprocal lounge access and frequent flier programs.
“Delta’s expansion in Seattle will link this important West Coast city even closer with key markets in Asia, boosting its economy, creating jobs and providing benefits to travelers across the Pacific Northwest region,” said Richard Anderson, Delta’s chief executive. “This kind of international growth is possible only because of our partnership with Alaska, and customers of both our airlines will benefit from this newly strengthened relationship.”
This will be the third and only US airline to operate the Boeing 747-400 out of SEA starting on June 1, 2013. The others are British Airways to London and Eva Airways to Taipei.
What do Alaska and Delta have up their sleeves? Photo by Paul Carter.
Today Alaska Airlines sent out a media advisory stating that their CEO, Brad Tilden, and Delta Air Lines CEO, Richard Anderson, will make a joint announcement on Monday about, “new service, product enhancements in Seattle.” What does that mean exactly? I am not sure.
The advisory continues to say that they plan, “to announce Delta and Alaska Airlines’ latest steps in Seattle, which include new service and product enhancements. Alaska operates the most flights at Seattle-Tacoma International Airport, while Delta is the market’s largest provider of Asian and trans-Atlantic service. Through their partnership, the two carriers provide air travelers with connections throughout the Northwest and elsewhere on codeshare flights, as well as reciprocal lounge and frequent flier benefits.”
Rumors about Alaska and Delta have been swarming for years. Although I doubt this is an announcement that Delta will be taking over Alaska, it has to be something pretty major for Anderson to come in from Atlanta.
What are you guesses on what the announcement might include? Leave them in the comments and let your imagination soar. We can all find out on Monday.
Thanks to Paul for letting me use his photo.
HERE IS THE ANNOUNCEMENT
DC-9 “Delta Prince” in flight over wooded area, taken in the 1960’s. Image courtesy of Delta Air Lines.
This Story was Written by Andrew Vane for AirlineReporter.com:
Last summer I had the pleasure of writing an aircraft highlight article on the Mad Dogs and their history which began with the DC-9 and has brought us to the Boeing 717. About a year ago, Delta Air Lines, one of the last US airlines still operating the DC-9’s, announced that they would be retiring the last remaining 35 DC-9-50’s over the next 12-18 months. As of September 2011 the number of DC9’s in use was down to about 27.
In Fall 2011, I realized that I had to plan a business trip to Nashville from Charlotte for a national conference related to my work. While air travel is not usually a part of my work, I really enjoy choosing flights based on aircraft within my travel window, not only for comfort but for the experience. What I realized for this trip is that the Charlotte to Atlanta flights and Atlanta to Nashville flights afforded a wide selection in aircraft type from the telephone booth sized CRJ’s to the A319 and MD-88’s. What’s this? There are DC-9’s on that route?
Delta DC-9 taxis onto Runway 18C at Charlotte, NC. Photo by Andrew Vane.
This means I have an opportunity to actually fly in what’s likely to be a museum piece in the near future. I suddenly realized I had to jump on this opportunity to ride this workhorse of the short range market before the opportunity is gone. As it turns out, I managed to book 3 of my 4 flight legs on the glorious DC-9-50. Only my Atlanta to Nashville flight would be on a different aircraft; the Airbus 319) The table below highlights the aircraft I was privileged to fly in for this trip:
Flight Leg |
Aircraft Type |
Registration |
Year Built |
Charlotte-Atlanta |
DC-9-50 |
N675MC |
1975 |
Atlanta-Nashville |
Airbus A319 |
N302NB |
2000 |
Nashville-Atlanta |
DC-9-50 |
N767NC |
1977 |
Atlanta-Charlotte |
DC-9-50 |
N784NC |
1978 |
The DC-9 first entered service in 1965 with Delta as the launch customer. Delta eventually phased out the DC-9’s but reacquired them (along with Boeing 747’s and Airbus A319, A320 and A330’s) when it merged with Northwest Airlines in 2008.
I’ve been excited about this trip ever since I booked it last month with my company’s travel agent. If you’re looking for a luxurious flight experience, this aircraft is not the place to find it. Hopefully this article will contrast with the web site founder’s exotic meal laden VIP trips the rest of us common folk can only dream of taking. J My previous story on the Mad Dogs drew some comments regarding the smell of the lavatory wandering throughout the cabin. I sat right over the wing and couldn’t even smell a hint of the lavs. I could see every single rivet and bolt on the wing though.
Delta DC-9 in updated livery. Check out the L1011 in the background. Image courtesy of Delta Air Lines.
As I strapped myself in, I couldn’t help but notice how modern the interior of Delta’s DC-9’s look. They’ve spared no expense in making you feel business as usual on all their aircraft, whether they’re 10 years old or 30. The captain came on and told us he was going to be starting the engines at the gate and that the lights would flicker a bit while he ran through some electrical checks. I almost expected to see some guy come out with a hand crank. I’m not sure if the gate startup is because they need ground power or for some other reason.
DC-9-50 at Delta’s gates in Charlotte, NC. Photo by Andrew Vane.
The DC-9 uses Pratt & Whiney JT8D turbojet engines with about 16,000 lbs of thrust each, the same type used by the 727, MD-88 and early versions of the 737. By contrast, the Airbus 319 uses European made CFM engines each are rated at 25,000 lbs of thrust each. I was thankful Charlotte has a 10,000 foot long runway because I figured we’d be needing all of it that day.
As expected, as we began our takeoff roll, I noticed it was taking quite a long time to get down the runway. It took a good 40 seconds to go from a rolling start to the hind wheels leaving the pavement. By comparison, the similarly sized A319 took 30 seconds to takeoff, but that was from a dead stop. The difference between engine thrust in the two aircraft was obvious. Still, the rumble in the DC-9 was definitely more fun an experience.
The flight went smoothly, the air conditioner worked, and we arrived right ’œon time,’ although I think the airline adds to the official travel time to allow for ground traffic and taxiing.
At the time of my travel in March, Hipmunk.com (an airline travel web site I frequent) showed Delta’s last DC-9 flights between Charlotte and Atlanta ending June 6th (being replaced with its longer MD88 cousin) and DC-9 flights from Atlanta to Memphis ending sometime in early October (being replaced with MD88’s and A319’s). However, one Delta pilot who took a lot of time after my first flight answering my questions told me Delta plans to fly DC-9’s at least for an additional year and plans a DC-9 ’œjet base’ for pilots in Atlanta. For now, I can postpone my farewell for at least another year or so.
Teal Anyone? No FMC here. Its old school flying for sure.
Some of you fliers may enjoy the comfort and luxury of the newer aircraft. As I get older, I’m becoming more nostalgic and appreciating the older classics in life like a fine Merlot, Vivaldi and the DC-9.
I want to express my sincerest thanks to the Delta pilot Mark who took time to talk with me following each flight. My former landlord, a Delta 757 pilot, told me once after sitting in the jump seat of a DC-9 ’œBoy, those guys sure do work!’ Unlike the MD-80 series, the DC-9’s never received a cockpit upgrade. The pilots use nothing but the original steam gauges and fly VOR to VOR. While the newer aircraft with FMC’s let the aircraft fly the needle during cruise, the DC9 pilots often don’t know they’re off course until its too late. One pilot shared this with me and said he’d sometimes received ’œwhere are you going?’ questions from ATC after straying a bit off the route. ’œIf you’re within 4 miles you’re good,’ he told me.
The AirTran Boeing 717s will go from their current livery to Delta's. We will not see one in Southwest livery. Image by Jeremy Dwyer-Lindren.
Yesterday, it was announced that Southwest Airlines will sublease all 88 of their Boeing 717 aircraft from their wholly owned subsidiary, AirTran, to Delta Air Lines. The tentative agreement would move the 717s from Southwest starting in the second half of 2013 and and be finished in 2015.
In September 2010, Southwest announced the purchase of AirTran and many have questioned what Southwest would do with the Boeing 717s, since they only operate a fleet of Boeing 737s.
“This is a very complex transaction that requires time and close coordination with multiple parties. While we do have a tentative agreement with Delta, final details must be completed with all parties before a binding agreement between Delta and Southwest can be completed,” said Mike Van de Ven, Southwest Airlines’ Executive Vice President and Chief Operating Officer.
Southwest plans to re-train 717 AirTran pilots to flying on the 737. All flight attendants and maintenance personal who work for AirTran are already trained on both aircraft types.
Before the move of aircraft can commence, Delta’s pilots will need to approve it. Already, the Master Executive Council (MEC) of the Delta Air Line Pilots Association (ALPA) has given a tentative agreement and pilots will be able to review the change until June 30th.
Delta has stated that the Boeing 717s will be used to replace 50-seat regional jets. “These actions pave the way for us to restructure and upgauge our domestic fleet, which will lower our costs, provide more pilot jobs and improve the onboard experience for our customers,” said Delta CEO Richard Anderson. “The addition of the Boeing 717s, additional large regional jets and the planned replacement of 50-seat aircraft continue Delta’s commitment to operating an efficient, flexible domestic fleet that offers customers even more opportunities to upgrade to our First Class and Economy Comfort cabins.”
Since Delta already has a fleet of around 180 of the DC9/MD80 family of aircraft, it makes sense for them to be interested in taking on the Boeing 717, which is part of the same family.
Of course, the big question for many of us AvGeeks, is will we see a Boeing 717 in Southwest livery before they are handed over to Delta? Unfortunately we will not. “The 717s had not yet begun the retrofit process, so they will transition from AirTran livery to Delta,” Whitney Eichinger with Southwest Public Relations explained to AirlineReporter.com.
Although we may never see a Boeing 717 in Southwest livery in person, luckily there are people out there with great skills to give us an idea of what it would have looked like. I guess we can still be excited to see a 717 in Delta livery, but it won’t be too much different than their DC-9s or MD-80s.