Air New Zealand's first Boeing 777-300ER (ZK-OKM) parked next to the Future of Flight at Paine Field
Yesterday was quite the amazing day. Air New Zealand took delivery of their first Boeing 777-300ER. Not only is this the first of five that Air New Zealand will take delivery on, this aircraft also showcases their new interior and new slightly updated livery.
Many different companies will hype something as being new and “the next best thing,” then when you actually see it, you are left feeling disappointed. I have been looking forward to Air New Zealand’s new interior since they announced their Sky Couches almost a year ago (heck, I even gave the seats an “Awesome Medal“). What better way to check out the new interior than catch the plane’s first flight with passengers? Air New Zealand was kind enough to invite me to their delivery ceremony (I will blog about the actual delivery in the future) and get a tour of the plane before taking a short flight down to Los Angeles (disclaimer: I did not pay for the Air New Zealand flight to LAX, but did pay for a flight back to Seattle).
The flight deck of the Boeing 777-300ER.
This new interior was set to premier in Air New Zealand’s first Boeing 787 Dreamliner, but due to the delays they decided to put the interior on their Boeing 777-300ER aircraft. When first walking on, you can tell it is different. Modern, clean, trendy and it smelled good. If you like that new car smell, you would love new airplane smell.
The best seats start at the front of the plane and work their way back. And when I say front, I mean the very front. The cockpit of the Boeing 777-300ER is very roomy and someplace I wouldn’t mind hanging out for a few hours. Although they might be best seats in the house, you aren’t able to buy your way into them (other than putting in the time to be a pilot).
These are the very roomy Business Select seats up front.
The best seats you can actually pay for are located in the Business Premier section at the front of the plane. They have what you expect to see in a premium long haul international seat plus some. They provide a totally flat bed (with memory foam top), a cozy duvet, fluffy pillows, in-flight entertainment and a nice big table you can use to dine alone or with a guest on the small guest seat. The seats are tilted which can give you quite a bit of privacy, but they still allow you to have a conversation with those around you. I was lucky enough to be sitting in one of these seats on the delivery flight from Paine Field (PAE) to LAX and I have to say it was quite impressive (I am actually writing this at the seat right now with a laptop, food, paperwork, drink and camera on the table as well).
These are the clever Premium Economy seats at a slight angle.
The next option is Premium Economy. Some American airlines might have “premium economy” where it is a standard economy seat with a few more inches of room or near the front of the plane. These are high-end seats that provide ample room and entertainment. The seats do not lie-flat, but it still wouldn’t stop someone from having a good rest. The angle provides a good fit if you are traveling alone and want some privacy, but it is not enough to hinder two people flying together.
The very comfy Sky Couch seen enroute to LAX.
Who says that economy can’t be made fun? When heading farther back into the aircraft you come to black economy seats, but some of these seats are created better than the others. There are 20 sets of seats on the aircraft that can be transformed into a sky-couch. This is a great feat not only for Air New Zealand and Recaro (the company that designed them) but also the future of airline travel. Even though the couch provides a 5’1″ length, I was able to lay down and be quite comfortable at 6’1″. Lie-flat seats have been all the rage in First and Business Class seats for international airlines and Air New Zealand wanted to take it to the next level in economy. However, I plan to detail the Sky Couch seats in more detail in a future blog, since they deserve one.
This is economy class, where you will find the Sky Couch and standard economy seats.
If you do not get a Sky-Couch economy seat, do not worry, things still aren’t too shabby. The remainder of the seats are your standard economy seats. Each one still has their own in-flight entertainment screen, PC power and USB and iPod connections (all the seats on board do). You also get a nice little foot net to change up your seating position during those longs flights.
No matter where you are sitting, you are able to enjoy Air New Zealand’s new food options. All seats allow passengers to order food from their seat anytime during the flight. Meal service on your terms, not according to the clock. This Boeing 777-300ER is is the first aircraft to have induction ovens allowing the airline to offer more food choices for customers. Want your steak medium-rare? Sure thing (Well, Business Select are the only folks to get steak. But other classes do have other great food options). Since our flight was so short we weren’t able to experience the entire meal, but they did offer an array of high-end snacks like shrimp, duck and lamb. If the food served is any indication of the full meals, I am quite impressed.
Check out this window in the restroom.
The aircraft has nice little touches as well. In a few of the lavatories you will actually find a window to the outside. Nothing like seeing the terrain below as you do your business. If you do not want to look out the window, others have interesting images on the wall, like a bookshelf and chandelier. There are other neat additions like a concierge area (and there is a concierge on-board too) to help you find what to do when you arrive at your destination. If you have kids, they can enjoy story time with one of the on-board crew. Otherwise you have a great in-flight entertainment system with quite a few options — all free. Of course, I think one of the coolest features was the service (and that New Zealand accent).
The two hour flight to LAX was way too short. I would have loved to stay on-board and experience the luxury and near luxury treats for a full 13hr test flight down to Auckland. However, since it is close to the holidays I had to make my way back up to Seattle instead. I hope this is not the last time I come in contact with one of Air New Zealand’s Boeing 777-300ER’s.
Example of an Alaska Airlines boarding pass on a mobile phone. Photo from AlaskaAir
I love technology and am excited when new gadgets come out that help passengers. When the e-podiums and checking in online were an option, I was one of the first to use them. However, there is one piece of technology I haven’t been so quick to start using: electronic boarding passes. Although the technology has been around for a while, I have been avoiding using it. It wasn’t that I didn’t trust the technology, I didn’t trust the training of the people who had to scan it.
On a recent Alaska Airlines flight from Los Angeles (LAX) to Seattle (SEA) I decided to give it a shot. Did it work? Well I made it on the plane, but I am going to go with “no.” Getting the mobile boarding pass was pretty easy using Alaska’s iPhone app. Checked in and had my boarding bar code on my phone to use with security and the gate agent.
Since security was up an escalator in my terminal at LAX a TSA employee was there to check my boarding pass at the bottom of the escalator and another at the top before actually being screened. The first TSA guy just kind of looked at my phone, and said go ahead. He looked confused, but maybe because he was only looking at the bar code. He didn’t look at my name or flight information since you have to scroll down on my phone to see that.
I got to the second TSA person and you could tell she wasn’t happy I was holding my phone. With a big sigh she picked up the scanner, turned it on and “beep” scanned my phone. This process took about three times longer than if she just looked at my paper ticket, stamped it and let me proceed. However faking a paper boarding pass is quite easy — not as easy as faking a bar code.
Next was the tricky part. It was boarding time and the gate agent needed to scan my electronic boarding pass. I held out my phone and without hesitation she told me that my phone wouldn’t scan and I needed to go get a boarding pass. Now I had a dilemma. I could give up, keep the line moving and get a paper boarding pass at the gate or do my best to get on board with my phone’s while annoying the passengers in line behind me. Since I knew I would be writing up a blog on this, I wanted to get on the plane with my phone (sorry to the people behind me, but we still left 15min early).
At first I asked if I could try to get it to scan. Being a bit nervous for holding up the line, I wasn’t able to get it to scan. Then I asked her if she could just read my boarding pass and seat number off my phone, like she would if a paper boarding pass wouldn’t scan. She agreed and I was on my way on the plane feeling a bit embarrassed.
I spoke with Alaska Airlines about my experience and Jeff Butler, Alaska’s vice president of customer service-airports explained to me, “Our experience rolling out the e-boarding pass hasn’t been unlike other carriers using the same technology – we’ve had mixed success but we’ve learned a lot. About 1,500 people use the e-boarding pass each month and we’ve heard positive feedback and also see areas for improvement.” Talking about my issue I ran into, Butler told me, “The particular issue you had scanning the boarding pass should be resolved by the end of the year. In the coming year, we will be upgrading our gate scanners which will improve the scanning of the boarding pass and we are already looking at ways to improve the user functionality.”
I have been hearing similar stories from other travelers, but it is nice to see that Alaska knows there are some issues and are working to resolve them. Thing is, I have no doubt e-boarding passes will be the future. Although I didn’t have the best experience, I will keep trying and I suggest you do as well. The more we do it, the more airlines will learn from issues. Just remember to have a back up boarding pass in your pocket, at least for the time being.
While I was hanging out with United Airlines at Los Angeles International Airport (LAX) a while back, I was invited to go on top of the old FAA tower to get one of the best views of the airport. Words can’t really describe it, nor can photos, so I took a video.
United uses the top part of the tower to guide their aircraft from the gate to the taxi way and back.
Be sure to check the Qantas Airbus A380 parked off to the side.
While I was at Los Angeles International Airport (LAX) a while back, hanging out with United Airlines peeps, we decided to take a walk down on the airport’s ramp. I was excited to just be down with the planes and having the ability to touch a Boeing 747-400 that just came in from Sydney. However, I got the opportunity to do something much more exciting. We stopped at a Boeing 757-200 about to push back and I was told, “hop on to this tug and take a ride.” Seriously? Um…yes please.
Most people see the push back as the beginning of their journey. Even though airliners are able to go backwards using their engines, doing so would cause damage to the terminal and provides less control. Remember, pilots can’t see what is behind them and moving around multi-million dollar machines on your own would be risky. The tug driver and other workers on the ground make sure there are not obstructions in the way of the plane.
As we were pushing back this Boeing 757, the pilots started both of their engines. What a treat. I have never been that close to engines during start up…what a glorious sound.
At most airports, the control tower will authorize when an aircraft is able to be pushed back and give them permission to taxi to a runway. At LAX, United Airlines control their own airplanes and have their own controllers housed at the old FAA tower. Their job is to authorize push back and direct them to the proper taxi way before the main control tower will take over.
That push back experience was probably one of the amazing airline-related experiences I have had. Those lucky tug drivers get to do that every day! I was so excited about this experience, I didn’t even ask where the plane was going. So challenge on!
It was aircraft N536UA N596UA leaving LAX on August 24th. Not sure about time, but it had to be somewhere around 10 to 11am. Can you figure out where the plane was heading?
Hanging out with two awesome United Airlines flight attendants on the tarmac at LAX. That's a sweet Boeing 747-400 behind us.
I am an airline advocate. There are lots of media sources and people that love to bash the airlines. If an airline does something major enough to deserve a good bashing, then I will give it to them, but mostly I try to find the positive even in a negative situation.
When I recently connected with Rahsaan Johnson with United Communications while in Chicago earlier in the month, I was dead honest with him. I told him that I feel as though many are under the impression that United Airlines is lacking spirit. Being one who always wants to find the silver-lining with airlines, I wanted him to help let me show people that there is spirit within United.
It wasn’t long before Johnson thought of an idea to help me see, first hand, the energy and spirit most United employees have. I was invited for a day trip down from Seattle to Los Angelas (LAX) to see United connect with some of their best customers, experience some unique things and witness the delivery of Emmys.
United Airlines pilots talking to customers about what they do before flight.
After interacting and connecting with so many United employees and customers through out the day (on and more importantly off record), I honestly feel United is heading in the right direction. A lot of people I spoke with will openly admit they know that United has had their ups and downs, but everyone I spoke with feels positive with the direction United is heading and pumped about the likely merger with Continental.
Two United Airlines pilots welcome the Emmys to LAX
Things have changed a lot for United Airlines in the past forty years. From deregulation, to a few spikes in oil prices, to strong competition from low cost carriers and of course bankruptcy in 2002, United has persevered through it all.
There are a lot of hard working employees who are there to treat their customers well. During my visit to LAX, United invited important customers and showed them how they operate. This was to share what they are looking to do in the future and get feedback from customers on how they can improve their performance. They were able to get helpful feedback on schedules, and service, even down to having the proper ratio of cheese to crackers.
United Airlines Boeing 757 and Continental Airlines Boeing 737 get close at LAX. Two airlines will (most likely) become one soon!
Not only was United able to share what they are up to with special customers, they were also able to share the Emmys with everyone. Later in the afternoon, the Emmys were flown from Chicago to LAX on United Airlines. They had nice comfy seats up front and were welcomed by a crowd of people in the terminal. Being the huge airline nerd I am, when I was told the Emmys were being flown in, the first thing I asked is, “What kind of plane they will be flying in?” (It was an Airbus A320). Hey I am an airline reporter, not TV awards reporter! Yet it is always cool to see not only customers, but employees get really excited about an event like this. It does show there is some great spirit alive and ready to grow at United!
The people that I spoke with are very excited about the merger with Continental. Changes like this inject a feeling of motivation (for those not losing their jobs that happen in any merger) about the future. Continental and United both have interesting histories and will most likely make a solid future together.
Over the next few weeks I will share some of the very cool things I got to experience on my full day at LAX… a tour of the upper deck and cockpit of a Boeing 747-400, riding on a tug while pushing back a Boeing 757 and having an amazing view of LAX from the old FAA tower. Stay tuned!
