Last month, I wrote about the amazing time I had flying seat 1A on a United 747. I mostly focused on the 747 and the awesome view from my seat, which may have left some of you wondering about my experience with United’s so-called “Polaris Global First.” It’s a cabin class that won’t exist for much longer, as United is phasing out long-haul first class as part of its long-awaited Polaris rollout.
Well I’m back with an in-depth review of the Polaris Global First seat, service, food, features, and more. Did the experience leave me delighted or disappointed? Should you be rushing to try Polaris Global First out before it’s gone for good? Read on to find out.
United’s first Boeing 777-300ER (reg N2331U) at Chicago
Last Monday, it was disorienting when my alarm went off at 3:30am. At the time, I was not sure why it was happening, but I knew that I was not a fan. That was until I snapped back into reality and remembered that I was getting up early to fly on a few airplanes. The mission of that day was to check out United’s new Polaris business class — and I was up for it! I was to start in Seattle, fly to Chicago to meet United’s first 777-300ER, then I would get to know the product flying to San Fransisco, before heading home. All in the same long day.
In the Polaris business class cabin on United’s first 777-300ER
I have read about United’s new Polaris product and seen the photos, but nothing beats putting it to the test at 40,000 feet. Was it worth getting up so early? Oh you better believe it — it was one stellar experience (okay, I will try to behave with the space puns, mostly).
Welcoming their new 777-300ER ’“ Photo: United
It’s not every day that an airline welcomes a new aircraft into its fleet, especially when the plane has the entire airline’s high expectations on its shoulders. But that’s exactly the situation with United’s new fleet of Boeing 777-300ERs, outfitted with the long-awaited Polaris premium cabin. The first of the fleet, christened the “New Spirit of United,” will start carrying passengers this month.
Are you curious whether the Polaris seat and the “New Spirit of United” will match the hype? Well get excited: AirlineReporter will be onboard the preview flight of the United 777-300ER and the Polaris seat this coming Monday, the 13th. We’ll give you a glimpse of the sleek new Polaris-branded lounge at Chicago O’Hare before the brand-new 77W flies us to San Francisco in style. We’ll also be providing updates on Monday via Twitter.
Below we’re giving you the lowdown on the 777-300ER debut, a primer on Polaris, and pro tips on how you can experience both for yourself. Excited? Read on!
An American Boeing 787-8 (N812AN) at LAX; the 787-9 is a stretched version of the -8
This story has been updated to include new information about the availability of premium economy and anticipated dates for domestic operations.
American Airlines today announced new details and routes for its newest addition to the fleet, the Boeing 787-9 Dreamliner (789), which is set to arrive in the last quarter of this year. While American already operates 17 Boeing 787-8s (788s), four of the stretched -9s, with new business class seats and a cabin configuration to include a new Premium Economy section, will be delivered by the end of December 2016, with a total of 22 on order.
The 789s will initially be based out of American’s home base, Dallas-Fort Worth Airport (DFW), and on November 4 will commence service to Madrid-Barajas Airport (MAD) and Sao Paulo-Guarulhos International Airport (GRU).
AirlineReporter has received exclusive details on the inaugural route the 789 will actually fly…
United CEO Oscar Muà±oz checks out the new Polaris product in New York – Photo: Ben Granucci
Culminating a design process that took more than two years, United Airlines unveiled their new United Polaris Business Class on Thursday morning. Speaking at an event in Midtown Manhattan, CEO Oscar Muà±oz spoke of the airline’s renewed focus on the passenger experience, particularly for premium passengers.
This new focus requires across-the-board upgrades to the airline. It means new aircraft, with the 777-300ER, A350-1000, and 787-8/-9/-10 all on order or recently delivered on the widebody side. It means new coffee from Illy on-board, as well as snacks such as the highly touted stroopwaffle.
You see United Polaris is more than just a new seat, it is a new direction for their premium long-haul experience. Sure, the new seat is a big part of it, but United Polaris also includes new on-board amenities and a new lounge experience. Unifying (or uniting, if you will) the entire concept that good sleep is key when flying long-haul.
BONUS: Flying Domestically on the Upper Deck of a United 747-400
At nine airports worldwide, the United Polaris experience starts in the lounge. The new lounges will offer private sleep pods and showers, enabling travelers to rest and refresh themselves before a long flight. They will also feature hot meals served in a restaurant-style setting, as well as premium wines and spirits. The first United Polaris lounge is expected to open at Chicago’s O’Hare International Airport (ORD) by the end of the year. Lounges in Los Angeles, San Francisco, Houston, Newark, Washington Dulles, Tokyo Narita, Hong Kong, and London Heathrow airports will follow in 2017.
