Invited VIP Delta guests at the Seattle Art Museum. Yes, those are Ford Taurusi hanging from the ceiling.
After 9/11 airlines weren’t doing so hot. When the money was rolling in, airlines made a real effort to take care of their VIP customers. When flying demand goes down, airlines declare bankruptcy, mergers happen and the price of oil goes up, sometimes airlines can become distracted. Many airlines used to make an extra effort for their passengers, but had to cut back due to funding. Now, airlines are starting to make money again, and starting to concentrate more on the customer.
Delta Air Lines is one airline that isn’t doing too shabby right now. After the merger with Northwest Airlines they were the world’s largest airlines, until United and Continental stole that title away. But that didn’t stop Delta from making some decent money in extra fees. Through the end of the third quarter of this year, Delta has made $1.26billion (that is with a “B”) on bag and change fees. Just in the third quarter alone, Delta made $363million overall. Compare that to losing $161million last year. Now that Delta is making money and doesn’t have to concentrate on the merger anymore, they can put their focus back on the most important part of the equation: the customer.
So how does Seattle play into this? Last night Delta held an exclusive Picasso event at the Seattle Arts Museum (called SAM here) for VIP passengers, booking agents and other invited guests. Delta wants to show how important Seattle is to them and how they want to continue to grow loyal customers.
Before the Northwest merger, Delta didn’t have a huge presence. However, adding Northwest’s routes to Asia and having a vast domestic network in the US, provides many Seattle locals and folks flying through with more options. Seattle is a big international hub for Delta. After JFK and Atlanta, Seattle offers the third most international destinations [there is discussion going on right now. It might be fourth with Detroit third] than any other US city that Delta flies. The airline has a staff of 1500 employees based in Seattle and are in the process of remodeling their SkyClub at Seattle-Tacoma International Airport (SEA). Delta hopes to have their new SkyClub open to the public sometime during the first quarter of 2011.
Although the speeches by Delta at last night’s event were short, they did make sure to mention their appreciation of Alaska Airlines more than once. While Delta is building a great international presence out of Seattle, they rely heavily on their relationship with Alaska and their domestic, west coast network.
This year, Delta added flights to Osaka and Beijing from Seattle. During the summer they plan to increase non-stop flights to Amsterdam from 10 weekly to 14. I wouldn’t be surprised if we see more international flights coming out of Seattle in the future. One thing that Delta knows is an issue is their outdated aircraft interiors on most of their Seattle international flights. Some are flown with Delta’s Boeing 767-300ER’s and others with Northwest Airbus A330’s. Delta assures us that all the interiors will be updated by 2012.
This event will be one of many that Delta hopes to have around the country. They are sponsoring the Picasso exhibit that is currently in Seattle, which eventually will be making other visits around the US. I hope to see more events like this around the country from other airlines as well. I think making those VIP customers feel a bit more VIP is a good way to continue to see loyal customers continue to fly one particular airline.
I have grown up in the Seattle area and have made great use of all the aviation-related things around town. I have been lucky enough to experience quite a bit of aviation awesomeness and wanted to share what you might want to do if you come to visit Seattle (or if you live here). If you ever are going to visit or live in the area and ask, “What aviation stuff can I do in Seattle?” hopefully this an help provide you with some answers.
This is just a partial list and I am only adding things that I have been able to check out first hand. I will continue to grow this list and add more over the coming months. No, I am not getting any kick-backs from any of these places, I just want to share some of these great experiences with other aviation like-minded folks.
Although I am writing this as a blog, I will permanently have an Aviation in Seattle page linked on the left side of the blog.
If you have a suggestion I haven’t covered yet, please contact me and let me know.
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FUTURE OF FLIGHT
LOCATION: Mukilteo, WA (map)(website)
BASIC INFO: Learn about aviation’s past, present and future. There is a Beechcraft Starship hanging from the roof, a Boeing 747 tail and entire Boeing 727 cockpit you can play around in. After checking it out, be sure to go on a Boeing tour since they share the same building.
TIP: Don’t miss the roof top Strato Deck where you can get amazing photos and videos of brand new Boeing airplanes taking off. Check FlightAware.com to time your visit to watch something exciting like a Dreamlifter or new Boeing 747-8 taking off or landing.
REVIEW: To learn more and see photos, check out my full review of the Future of Flight done in November 2009. |
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BOEING FACTORY TOUR
LOCATION: Mukilteo, WA (map) (website)
BASIC INFO: This is a must see. Go inside the Boeing Factory and see where Boeing makes their new 747-8, 787, the 777 and 767. From being in pieces to rolling out of the factory doors, see planes in all phases of being built. Unfortunately Boeing does not allow any cameras on the tour, but it gives you more opportunity to absorb everything.
TIP: Stay close to your tour guide. They are a wealth of information, challenge them with your most difficult questions.
PHOTOS: During Aviation Geek Fest for 2009 and 2010 Boeing took photos inside the factory for us. Feel free to use these to show your friends & family what you got to see: Aviation Geek Fest 2009 or 2010. |
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MUSEUM OF FLIGHT
LOCATION: Tukwila, WA (map) (website)
BASIC INFO: The history of flight, information and artifacts on Space, a section about World War I and II aircraft and tons of amazing aircraft on display is what welcomes you at the Museum of Flight. You will definitely need to take at least half a day, maybe a full day to enjoy everything available.
TIP: Do not miss the Air Park outside which houses the first Boeing 747 (The City of Everett), a Concorde, an old Boeing 707 AirForce One and more.
REVIEW: Check out my review of the Museum of Flight from September 2010. |
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SEAPLANE TOUR OF SEATTLE VIA KENMORE AIR
LOCATION: Seattle, WA (map) (website)
BASIC INFO: Kenmore Air runs the second largest seaplane operation in North America and the biggest in the US. Although they have scheduled flights all around the northwest, they also offer a special scenic flight around the Seattle area. Definitely do not miss this unique aerial tour of Seattle.
TIP: Passengers are able to sit in the co-pilot’s seat. Ask your pilot if you can sit up front and bring your camera.
REVIEW: I was lucky to take this seaplane tour on a sunny day in February 2010. |
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SPOTTING AT PAINE FIELD
Location: Everett, WA (map)
BASIC INFO: What better place to spot than Paine Field? Check out a new Boeing 777, 747-8, 767 or 787 Dreamliner take off for the very first time. You might also get to see the unique looking Dreamlifter take off or land (but there is normally at least always one there parked). It is exciting to see these large aircraft wait their turn while smaller Cessna 172’s take off and land. You can drive around Paine Field and get quite close to different aircraft in different locations. The best part is this is totally FREE.
TIP: Make sure you get up on the Strato Deck at the Future of Flight to get a great view. It is important to stay off Boeing’s property. There are lots of places to get photos and view the planes up close without getting a visit from Boeing Security.
MY VISITS: Although I have been to Paine Field so many times and only live minute away, it never gets old. Going up to check out a special event or just to hang out to see what is new is always a fun time. Check out some of my visits and photos of Paine Field. |
A Transportation Security Administration employee demonstrates a backscatter X-ray body scanner, following the directions of a screener, at SEA Photo by Aubrey Cohen/Seattle PI
Ah the joys of body scanners. Costing a fortune, invading our privacy and making people feel safer about flying. I haven’t been a fan of them since the get-go and now my home town airport has them.
Back in August I reported that Seattle-Tacoma International Airport (SEA) would start using body scanners in September. However, they got delayed, but now are ready to start scanning. Two of the machines have been installed at the south check point and should be in full use by the end of this week.
Jim Forman with KING5 was at SEA last week and got a first look at the body scanners. Some of the people he interviewed said, ’œIf it keeps us safer on the flights, it’s worth it.’ Well, what if it doesn’t keep you safer? Is it worth it then?
Aubrey Cohen with the Seattle PI asked about privacy and health concerns. The TSA explained to him that the machines are not able to store images, and the screeners in the room may not have any cameras, cell phones or other recording devices. The TSA also applies a “privacy algorithm” that makes the images less explicit. Even though there might be the rule of no cameras or phones, that doesn’t mean all employees across the country will listen to those rules.
When asked about heath concerns, Jeanette Parker, deputy federal security director at SEA told Cohen,”This technology is safe, it meets national health and safety standards. Backscatter technology was evaluated by independent third parties. Studies have shown a single scan with backscatter imaging technology is equivalent to two minutes of flight at altitude.”
Even though the scanners are only at the south check point, additional scanners will be installed at the north check point soon. It will be closed for two weeks while they reconfigure the check point for the new body scanners. The TSA does not expect there to be any delays since they will open all the stations at the other three check points.
As more and more airports get these scanner I wonder why do we continue to spend millions of dollars to give the impression of flight safety. They do not make us safer, they cost us money and they take away our privacy.
Well, time to go take a look at them first hand. I am on my way to SEA, since I am flying this morning. I will head over to the south terminal to check them out.
Remember, no matter what airport you are at, you have the right to opt out of being scanned.
Check out additional photos from the Seattle PI.
It is too dark and rainy to get a good photo of my plane today. But this is the Delta 767 that took me to Atlanta last year.
Back at Seattle-Tacoma International Airport. I was looking forward to seeing the new body scanners here, but there weren’t any in my security line…I am going to have to look into that.
I am on my way to Atlanta, GA to hang out with Delta Air Lines for the day. I am going to check out how they operate and talk to some folks to find out what their game plan is for the future.
Delta is currently the largest airline in the world. How does such a large airline manage 160 million passengers per year, 354 destinations in 65 countries, 75,000 employees and a fleet of more than 725 aircraft ranging from 34 passenger Saab 340B to the 403 passenger Boeing 747-400? I am not quite sure, but I am sure as heck excited to find out.
Today, I will be flying on a Boeing 767-300 and I have the privilege of testing out Delta’s domestic first class. This is great, since last year I flew on the exact same route in economy.
Do you have any questions for Delta you would like answered? Leave them in the comments or email me at
da***@ai*************.com
and I will see what I can do.
UPDATE: I couldn’t see the reg number at the gate, but now know it is N136DL. Airliners.net has some pics of her in the old Delta livery.
What a beautiful morning to fly. United Express (with white nose - N708SK) CRJ-700 with a United Boeing 757 and moon in the background at SEA.
Back to Seattle Tacoma International Airport probably the last time before they install body scanners. Waiting for my United Express flight down to LAX for a special event that United holds for all their VIP passengers to connect and get feedback. Be sure to follow me on Twitter (what’s Twitter?) to see all the action.
I am excited to check out one of these events and also for the flight down to LAX. This will be my first flight on a Canadair Regional Jet 700. Being based in Seattle, there just aren’t that many regional jets that fly out of here and most of my connections with-in the US have been on larger aircraft.
I enjoyed flying on the ERJ-145 with its 2:1 layout and interested to check out this CRJ-700 with mostly 2:2 layout. The United Express flight is being flown by Skywest and according to SeatGuru.com, this plane should have First Class and United Economy Plus seats. I ended up with seat 6D which should be economy plus and I didn’t have to pay a dime more to get it. Should be a good flight.
