Photo from Southwest Airlines.
A few weeks ago someone sent me the photo above (I apologize, I forget who sent it to me, but thank you) and I had an instant emotional reaction. Classic AMC’s and a Boeing 737-200 all painted in classic Southwest Airlines livery? How can one not love that?
There was no information with the photo, but I knew exactly who to ask: Brian Lusk, Southwest Historian and a legit AvGeek. He was able to give me amazing background information on the story of the cars. Due to this not being a time-sensitive story, I did not get around to posting and feel it is a great tribute to Brian who passed away recently.
There are AvGeeks and then there are AVGEEKS. Brian was no question an amazing AvGeek, airline employee and friend. Without skipping a beat he was always able to give detailed historical information, not only on Southwest, but the airline business as a whole. He will be greatly missed in many circles and it a great loss to the aviation community and the world as a whole.
This has always been one of my favorite photos. Brian is in yellow and my father (in the green) was able to meet him during a media event. Also Matt Molnar, another great AvGeek recently lost, is also in the photo.
Anyhow, these special AMC Gemlins and Pacers were used by Southwest sales staff to call on customers in the 1970s. That had to be an amazing site to see.
Want to learn more and see additional photos? Read one of Brian’s stories on Nuts about Southwest: One, Two, Three.
Boarding an Alaska Airlines Boeing 737 at Burbank. Image by Colin Cook.
It used to be that most major airlines shared commonalities in the way they boarded passengers. However it seems that each airline has so their own boarding processes that it’s hard to keep up. Sure, the way an airline boards likely won’t sway a decision on which airline to fly, I wanted to put together a list of how some of the major airlines operate their boarding process.
As one would expect, the majority of airlines give priority boarding to their elite level fliers. Having personally achieved even a low level MVP with Alaska Airlines I can say that I would never want to go back to being just ’œone of the herd.’ While I haven’t gone on a ’œmileage run’, there are many well documented stories of folks taking a quick trip just for the sake of achieving elite-level status.
With precious overhead space and many airlines now charging for checked luggage it’s become a race to get on board as early as possible. While some low cost carriers are now charging for carry-on bags, the major US airlines typically allow one carry-on bag (i.e. a roller bag or other bag for the overhead bin) and one personal item (laptop bag, purse, backpack, etc). Since many travelers are now bringing a large carry-on bag, boarding times have soared. An article in the New York Times suggested that boarding a plane with 140 people in the 1970’s took about 15 minutes which has more than doubled to 30-40 minutes.
Without further adieu, here is how the various airlines handle their boarding procedures (a small note: these are all the boarding requirements as found by AirlineReporter.com at the time of publishing. These change frequently, so please add any changes/ideas to the comments and listen to all gate announcements for proper boarding proceedures):
How does Air Tran board? ’“ This airline’s boarding procedures will undoubtedly change as the integration into Southwest takes place over time. Southwest operates a 737 only fleet and is in the process of subleasing Air Tran’s Boeing 717 planes to Delta. Presently, Air Tran pre-boards unaccompanied minors, passengers traveling with an infant, and passengers needing special assistance prior to general boarding. Like many other airlines, Air Tran utilizes a zone boarding process.
How does Alaska Airlines board? ’“ Being based in the Pacific Northwest, I fly Alaska more than any other airline. Their boarding process is pretty straightforward. They don’t mess around with zones or boarding groups and have a seemingly more streamlined approach. They begin with preboarding ’“ those customers who are traveling with children or need some additional time to get down the jet way. After preboarding, they invite First Class, Alaska Airlines MVP and 75k elite level fliers. Next are passengers seated in row six of the main cabin (bulkhead row at the front of economy) and Alaska MVPs and partner elites. After that, they board from the rear of the plane starting with passengers seated in row 15 and higher. Finally they open to general boarding at that point. It’s a pretty well organized system and tends to work well.
STORY: Flying First Class on Alaska Airlines
Boarding an Allegiant MD-80 in Bellingham. Image from David Parker Brown / AirlineReporter.com.
How does Allegiant board? ’“ Allegiant offers many different add-ons to their standard fare and does a nice job of providing ala carte service where you can add additional services to their basic fare. Among their options are Priority Boarding for $9.99 (allows you to board first), Premium Seat Selection $9.99 (an assigned seat near the front or exit row), Standard Seat Assignment $6.99 (assigned seat towards the back of the plane). You can certainly opt to fly without paying any of those additional fees, but be prepared to sit in a middle seat. Their boarding process allows people that paid for priority boarding to board first, followed by those who need a little extra time. Then passengers who paid for the standard seat assignment are allowed to board followed by those who do not have seat assignments but have young children. Lastly it goes to open seating and people get to fend for them self to find an open seat.
STORY: Flight review flying Allegiant Airlines
How does American Airlines board? ’“ American is one of the airlines that actually disclose their boarding process on their website. Many airlines do not give a specific process but simply expect you to pay attention when you get to the airport. American employs a process similar to most of the other legacy carriers in that they give priority to elites and then general boarding. Their process consists of preboarding First Class, Uniformed Military, AAdvantage Executive Platinum, and oneworld Emerald. On aircraft with three class service, Business Class is boarded next. The next group consists of AAdvantage Platinum and oneworld Sapphire, followed by Priority AAccess and oneworld Ruby. From there, American is in the home stretch boarding groups 1-4. Of course this could all be changing with the airline merging with US Airways.
STORY: Taking American’s 737 Sky Interior Delivery Flight
How does Delta Air Lines board? ’“ The world’s largest airline by passengers carried and fleet size has developed a good reputation among both business and leisure travelers. They utilize a zone boarding process similar to many of the other large airlines. They first offer preboarding to their Sky Miles Medallion elite level fliers (Diamond, Platinum, and Gold) and passengers traveling in the first class cabin. On international flights they then invite passengers traveling in BusinessElite, Sky Miles Medallion Silver frequent fliers, and partner elites to board. Delta then begins general boarding via a zone process beginning from the rear of the aircraft. Depending on the size of the plane and whether it is an international or domestic flight, Delta can have as many as nine different boarding groups.
How does Frontier Airlines board? ’“ Denver’s hometown airline has been undergoing some big changes in recent years. Frontier uses a zone boarding style similar to many other carriers, beginning with preboarding for passengers with special needs, which include passengers who need assistance and unaccompanied minors. Similarly to Jet Blue’s Silent Boarding group, they do not announce a special boarding for this group. The one nice thing is that you don’t have to make a reservation in advance for the extra time, whereas you do on Jet Blue. Frontier then invites their Summit Members to board which is the top tier of their EarlyReturns frequent flier program. They then begin priority boarding and Zone 1 which includes Ascent members (second tier of EarlyReturns), as well as people traveling on a Classic Plus fare or seated in Stretch seating. Next, they invite families with small children and passengers requiring additional time or assistance to board. They also have a separate boarding group here for people who are not utilizing overhead bins (it pays to pack lightly). After that, they begin boarding with Zone 2, which are passengers in Select seating. Finally, they board Zone 3 which is pretty much anyone else. So while Frontier technically only has three zones, they really have seven different boarding groups.
STORY: Review flying Frontier Airlines to Denver and back
A JetBlue E-190 in Boston. Image from David Parker Brown / AirlineReporter.com.
How does JetBlue board?’“ As is typically true with most things JetBlue, they try to keep their boarding process simple. They begin with pre-boarding which they call Silent Boarding. This is a service that must be requested in advance and is designed for people who have requested or appear to need additional time boarding. The interesting bit is that they do not make a gate announcement (hence the Silent Boarding name), so it is up to you to request this service and show up at the right time. After Silent Boarding they begin priority boarding for Mosaic and Even More Space customers. Mosaic is their elite level program which has many of the same benefits as competitors (priority security lane, preferred seating, 2 free checked bags, bonus points, and dedicated customer service line). Even More Space is an option that you can select when booking and just like it name suggests you get more space.
JetBlue then invites families with children under the age of 2 and other individuals who need additional time to board. It’s interesting that they have their Silent Boarding and then a separate pre-board for people who may need additional time. Finally, they board from the rear of the aircraft forward in five row increments. This begins with individuals in rows 20-25, then 15-25, 10-25, and lastly 5-25.
STORY: Flying JetBlue from the Bahamas to Boston in an E-190
How does Southwest Airlines board? ’“ Southwest is unique since they do not actually assign seats. So it’s still important to get a good boarding group to ensure a good seat and overhead storage. Their overall process contains a boarding group (A, B, or C) and a number (1-60) and they have passengers queue up in the boarding area in a line according to the boarding group and number. Some have called this process a “cattle call,” but really it seems like less people end up standing around waiting to be called than with other methods. Alternatively, you can buy a Business Select or EarlyBird Check-In to be among the first to board. For frequent fliers, it is a pretty simple boarding process, but it seems that people who do not fly often, easily get confused on how to board a Southwest plane.
STORY: Guide to getting a good seat on Southwest Airlines
How does Spirit Airlines board? ’“ Spirit is the ultimate King of low cost travel and their boarding process and baggage policies reflect that. Like Allegiant, their base fares are always amongst the lowest but Spirit is betting you will purchase additional services. They not only have fees for seat selection but also other amenities such as checked baggage and soft drinks on board. Spirit employs a zone boarding process similar to many airlines with some differences. They allow unaccompanied minors and others requiring assistance first, followed by folks sitting in their Big Front Seats (first row or two depending on aircraft that are in a 2-2 layout and have better seat pitch), and then the remaining zones 2, 3, & 4. The one difference is that they board from the front to the back.
How does United Airlines board? ’“ No sooner than I finished writing the original section on United, the airline made yet another change in their boarding process. This marks the fifth time in less than two years that the airline has changed their procedure. This is not surprising as mergers always result in some chaos, but it would seem smart for the airline to stick to one process for a while — hopefully this one will stick.
Under the new process, they begin with pre-boarding of customers with disabilities, Global Services, and uniformed military personnel. Following that, Group 1 is invited to board which included Global Services (for customers that did not pre-board), Premier 1K, Premier Platinum, and their premium cabins. Group 2 is essentially for all of the United and partner elite fliers including Premier Gold and Silver, Star Alliance Gold and Silver, MileagePlus Presidential Plus and Club cardholders, MileagePlus Explorer and Awards cardholders.
It’s interesting that United does not give greater priority to their Gold and Silver level fliers ’“ someone who holds their credit card is given the same boarding priority. United has really been pushing their Explorer credit card so it’s no surprise they used priority boarding as a selling point. United then opens up for groups 3-5 for general boarding from the rear of the aircraft. Unlike other airlines, they no longer give priority boarding to families traveling with infants or young children. Those families must board when their group number is called.
How does US Airways board? ’“ Much like other legacy carriers, US Airways uses a zone boarding process. They begin with preboarding of First Class / Envoy, Preferred members of their Dividend Miles program, and Star Alliance Gold members. After preboarding, zone 1 consists of the bulkhead row and exit row seats without under the seat storage. It’s interesting that they allow exit row seats without under the seat storage to board early. I realize that these folks have responsibilities since they are in the exit row, but does it really take them longer to board?
Zone 2 is made up of US Airways Premier World MasterCard holders, US Airways Visa Signature card holders, ChoiceSeats, and Exit row seats with under-the-seat storage. Much like United, they have given their credit card holders a priority boarding group. At least the elite members of their Dividend Miles program get a higher priority (United has the same boarding priority for Gold and Silver elites as they do for their credit card holders). Finally they board from the rear forward beginning with zones 3-5. It’s a fairly straightforward process which is nice.
Virgin American Airbus A320 at LAX. Image by David Parker Brown / AirlineReporter.com.
How does Virgin America board? ’“ Virgin American starts with allowing their First Class passengers to board before allowing folks with children and disabled people who need a little more time. Then they move on to Main Cabin Select, which are in the first row of economy and the exit rows so they have more legroom. The Main Cabin Select fare also comes with complimentary food and drinks and one free checked bag. After those two groups, they board the Main Cabin Express group. Ultimately, this is just an add-on that you can purchase to be among the first to board.
Being that I really like to be sit near the front and be able to get off the plane as soon as possible, this fare is quite appealing. Finally, they move on to a group based boarding process, starting with A and moving through the alphabet. I recall on one flight it went groups A-D, but on another it went A-F.
STORY: Flying in Virgin America’s First Class
Hopefully this article can provide some insight the next time you are traveling and are curious about how different airlines board. In the comments, be sure to talk about your boarding experiences and which processes do you like (or hate the most)?
Related links in airline boarding:
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This story written by…Colin Cook, Correspondent.Colin is an avid AvGeek who works in finance and is based in the Seattle area. He has an immense passion for aviation and loves to travel as much as possible.
@CRoscoe2121 |
My father, Harry Brown, helped to motivate me to fall in love with aviation. He is also a retired Naval Aviator who flew on the EA-6B. When Southwest Airlines reached out to see if I would be interested in covering a story about celebrating Armed Forces Day with a group of wounded warriors, I knew my dad would be a perfect fit. Here is his story in his own words:
In celebration of Armed Forces Day, The Palazzo/Venetian Las Vegas and Southwest Airlines joined with the Armed Forces Foundation and Omaha Steaks to salute our nation’s wounded veterans with a weekend of world-class entertainment, dining and relaxation in Las Vegas May from 16th to 19th.
I was flown to San Antonio (SAT) by Southwest Airlines to join the group of wounded warriors from the San Antonio Military Medical Facility, formally Brooke Army Medical Center, and their guests on a regularly scheduled Southwest Airlines flight to Las Vegas. The Captain of this flight worked his schedule for several days so that he was available to Captain and pilot this special occasion flight of warriors to Las Vegas.
Wednesday morning our Southwest flight departed San Antonio loaded with a very excited group of warriors anticipating their adventure that lay ahead. Prior to boarding the plane I had an opportunity to talk to several of the warriors and here are some of their comments:
– ’œIt is good to feel appreciated.’
– ’œExcited to be in Vegas for the first time. I have felt my service to my country has been appreciated.’
– ’œAwesome. Very excited to be able to go to Vegas.’
– ’œMy buddy that I got blown up with and I are going to get to visit his home town.’
The group of Wounded Warriors received a water cannon salute when arriving at Las Vegas. Photo from Southwest Airlines.
Arriving at the McCarran International Airport (LAS) our plane was greeted with a water canon salute on the taxi into the terminal. This marked the official greeting of the wounded warriors to Las Vegas and certainly added to the festive atmosphere of the trip.
The troops departed the plane, and were greeted at the arrival gate area with hundreds of airport employees and waiting passengers from throughout the airport. The cheering support receiving line stretched from the gate area all the way to the bus loading area. No need to go to baggage claim as our bags were being retrieved and loaded on the buses for us. The bus caravan through Las Vegas to the Palazzo was quite impressive and fast as we had an eight motorcycle police escort.
Of note, the only time police escorts are provided to regulate traffic is for the Wounded Warriors or President of the United States visits.
The Venetian went patriotic to welcome the group to the hotel. Harry Brown / AirlineReporter.com.
The Palazzo/The Venetian lined the red carpet with what seemed like thousands of people, in preparation for their arrival with flags and signs expressing utmost respect for these men and women. Even gamblers who probably never went to bed dropped everything to show their respect. I don’t think there are words that can adequately explain what an amazing sight this was. The event was very emotional and heart wrenching, it brought a lump to your throat.
The grand welcome reception was held in the resort’s Waterfall & Atrium Gardens. The reception area was beautifully decorated in patriotic decoration schemes in celebration of their arrival. The welcome ceremony commenced with the Nellis Air Force Base Honor Guard presenting the colors, followed by the Pledge of Allegiance, and the National Anthem.
The wounded warriors were greeted by a warm welcome when arriving to the hotel. Photo by Harry Brown / AirlineReporter.com.
The MC then proceeded to introduce, in order of appearance: Linda Rutherford – Southwest Airlines representative, Bruce Simon – CEO of Omaha Steaks, Patricia Driscoll – Executive Director of the Armed Forces Foundation, and Dr. and Mrs. Sheldon Adelson CEO of Las Vegas Sands Corp (who own both hotels). Each in turn gave praise for the sacrifices all our military men and women have given for our country so that we can enjoy the liberties and freedoms we Americans enjoy today.
This is the seventh year The Sands Corp has done an event like this. Dr Adelson had visited a military medical facility seven years ago. He felt so touch/moved he sent his personal 727 to the east coast to load wounded warriors and fly them out for an all expense paid vacation to Vegas. Southwest and other companies heard about the trip and wanted to get involved and that is how we got to the event it is today.
Chairman and CEO of Las Vegas Sands, Sheldon Adelson, speaks to the wounded warriors. Photo by Harry Brown / AirlineReporter.com.
Linda Rutherford, Southwest Airlines (VP of communication and strategic outreach): “We are excited to be part of this weekend that gives back to those that have given so much for our freedom and our country. We’re proud of our relationship with the Armed Forces Foundation, which supports our commitment to military service members and their families.”
Bruce Simon (Omaha Steaks CEO): “As a family-owned company with a history spanning nearly 100 years, we are humbled and grateful for the efforts of our military troops and their families, who have generously sacrificed and bravely served to protect this great nation we proudly call ‘home,'” “We are honored to be involved in this year’s ‘Salute Our Troops’ event with The Palazzo Las Vegas and Southwest Airlines to recognize these brave soldiers and their families with thanks and gratitude and to support the outstanding efforts of the Armed Forces Foundation.”
There was no shortage of red, white and blue inside the hotel. Harry Brown / AirlineReporter.com.
Patricia Driscoll (President and Executive Director of the Armed Forces Foundation): “The sacrifices our service members and their families make for our country cannot be overstated.” They rise to the occasion each and every day, so when corporations like The Palazzo Las Vegas, Southwest Airlines and Omaha Steaks unite to recognize that sacrifice by rolling out the red carpet to treat these service members to a VIP weekend in Las Vegas, that is truly special.”
Andy Abboud (Senior VP of government relations for Las Vegas Sands Corp): ’œThis festive weekend is our small way of expressing gratitude to the men and women in the Armed Forces. We recognize that they’ve sacrificed immensely for the rest of us, and we want to thank them as best we can. Honoring our veterans is a fundamental value of our chairman Sheldon Adelson and our entire company.”
In the afternoon of their first day there were multiple activities for the troops and their families to enjoy. There was a poker tournament restricted to only wounded warriors. The prize for the two top winners was two round-trip tickets from Southwest Airlines and accommodations from the Palazzo/Venetian. Five cabanas were reserved for their exclusive use pool side with drinks and food provided.
Some of the wounded warriors who were able to make the epic trip. Photo by Harry Brown / AirlineReporter.com.
In the evening a cocktail reception was followed by dinner at Lagasses’s Stadium. Talking to several of the wounded warriors during dinner that evening each told me in their own way that this is a day that they will always cherish. Each was extremely appreciative of the warm and support they had experienced throughout the day.
The following two days activities at the Palazzo were much like the first days with additional niceties added: a reserved Luxury Box at Lagasse’s Stadium, free Salon and Spa treatments at Canyon Ranch Spa, free tickets to Madame Tussauds and a Hiring Our Heroes Job Fair.
Thursday evening with warriors were treated to a cookout dinner on the Palazzo pool deck sponsored by Omaha Steaks and catered by the Venetian/Palazzo followed with free VIP tickets to TAO with a free sky box. TAO a high energy, DJ driven night club boasting a 40-foot-long outside terrace with stunning views of the Las Vegas Strip, gorgeous go-go dancers.
Friday the wounded warriors were treated to dinner at the Paiza Club. The Paiza Club is an ultra elite gambling area with its own bar and restaurant with stunning views of the city. A one million dollar credit line is required for guest to be invited to play at the Paiza Club. After dinner it was off to see a Blue Man Group performance.
Sadly, Saturday arrived and it was time to start thinking of the trip home. The send-off by the Venetian/Palazoo was just as impressive as it was for their welcome. Hundreds of Venetian/Palazzo employees and casino guests lined the way from the VIP lounge where the warriors assembled to leave to the waiting buses. Once more a police escort provided traffic control on the way to the airport. I noticed looking out the bus window that as the buses passed; the patrolmen were facing and rendering a hand salute to the passing bus caravan.
CPT Jeremy and Teresa Baggett sit on the special Southwest Flight. Harry Brown / AirlineReporter.com.
On the flight to San Antonio, this is what CPT Jeremy and Teresa Baggett USA had to say about their experience:
’œFrom start to finish, the Armed Forces Foundation, Southwest Airlines and the Adelson’s made this trip something that the Wounded Warriors and their families will never forget. The attention to detail was evident in every aspect of the trip, and no expense was spared in making the Wounded Warriors feel appreciated. From the time we arrived at the San Antonio airport to depart until we deplaned in San Antonio, the Red Carpet was rolled out.
As the warriors and their families walked through the thousands of Las Vegas Sands employees waving American Flags and screaming ’œthank you’, many of us were moved to tears. The Adelson’s have obviously fostered a sense of pride and patriotism with the employees that are often unmatched in such a large company.
No expense was spared and the level of hospitality shown to the Wounded Warriors and their families was an experience that we will never forget. Although each Wounded Warrior’s path to recovery is unique, they are all filled with struggle. This trip allowed them to relax, de-stress and rejuvenate in ways that may never be experienced again. We were treated like true ’œHigh Rollers’, and will forever be grateful for it.
Staff of the Palazzo hotel welcome the wounded warriors. Harry Brown / AirlineReporter.com.
These men and women are phenomenal human beings, and as humble as they come. Spending time among these Wounded Warriors, and their guests has really encouraged me to take a step back and reflect on what truly matters, and using the hand you have been dealt to its fullest capabilities.
Southwest Airlines has a long history of supporting the men and women who fight for our Freedoms. They were named one of G.I. Jobs Top 100 Military Friendly Employers for 2010. Southwest Airlines also was recognized by the Employer Support of the Guard and Reserve (ESGR) for their commitment and support of our National Guard and Reserve Employees. Southwest is one of the most honored airlines in the world known for its commitment to the triple bottom line of Performance, People, and Planet. I’d like to add a fourth ’“ Patriotism.
The AirTran Boeing 717s will go from their current livery to Delta's. We will not see one in Southwest livery. Image by Jeremy Dwyer-Lindren.
Yesterday, it was announced that Southwest Airlines will sublease all 88 of their Boeing 717 aircraft from their wholly owned subsidiary, AirTran, to Delta Air Lines. The tentative agreement would move the 717s from Southwest starting in the second half of 2013 and and be finished in 2015.
In September 2010, Southwest announced the purchase of AirTran and many have questioned what Southwest would do with the Boeing 717s, since they only operate a fleet of Boeing 737s.
“This is a very complex transaction that requires time and close coordination with multiple parties. While we do have a tentative agreement with Delta, final details must be completed with all parties before a binding agreement between Delta and Southwest can be completed,” said Mike Van de Ven, Southwest Airlines’ Executive Vice President and Chief Operating Officer.
Southwest plans to re-train 717 AirTran pilots to flying on the 737. All flight attendants and maintenance personal who work for AirTran are already trained on both aircraft types.
Before the move of aircraft can commence, Delta’s pilots will need to approve it. Already, the Master Executive Council (MEC) of the Delta Air Line Pilots Association (ALPA) has given a tentative agreement and pilots will be able to review the change until June 30th.
Delta has stated that the Boeing 717s will be used to replace 50-seat regional jets. “These actions pave the way for us to restructure and upgauge our domestic fleet, which will lower our costs, provide more pilot jobs and improve the onboard experience for our customers,” said Delta CEO Richard Anderson. “The addition of the Boeing 717s, additional large regional jets and the planned replacement of 50-seat aircraft continue Delta’s commitment to operating an efficient, flexible domestic fleet that offers customers even more opportunities to upgrade to our First Class and Economy Comfort cabins.”
Since Delta already has a fleet of around 180 of the DC9/MD80 family of aircraft, it makes sense for them to be interested in taking on the Boeing 717, which is part of the same family.
Of course, the big question for many of us AvGeeks, is will we see a Boeing 717 in Southwest livery before they are handed over to Delta? Unfortunately we will not. “The 717s had not yet begun the retrofit process, so they will transition from AirTran livery to Delta,” Whitney Eichinger with Southwest Public Relations explained to AirlineReporter.com.
Although we may never see a Boeing 717 in Southwest livery in person, luckily there are people out there with great skills to give us an idea of what it would have looked like. I guess we can still be excited to see a 717 in Delta livery, but it won’t be too much different than their DC-9s or MD-80s.
Southwest's new Boeing 737-800 sits next to a 737-700 at FLL. Photo by Butch Brown.
The relationship between Southwest Airlines and the Boeing 737 has gone back a long way. Recently, Southwest took delivery of their first Boeing 737-800. For the average person this might be a non-event. For those who realize that previously the airline only operated the smaller aircraft, this is an event worth celebrating. The 800 will allow the airline to operate more capacity on routes and the ETOPS certification will allow the 737-800 to take on destinations, like Hawaii. On the 800’s inaugural flight from Chicago Midway Airport (MDW) to Fort Lauderdale (FLL) my father was able to join along.
My dad, Butch Brown, is a huge Southwest Airlines fan (I think if he ever got a “B” boarding pass he would be so ashamed), so it made sense for him to check out the new plane, with the Boeing Sky Interior. Here is his report in his own words:
Folks from Southwest Airlines, AvGeeks and media get ready to board. That is my father in the black sweater. Photo from Southwest.
The technical facts on the new aircraft are well know: 28% more passengers, quieter and more spacious cabin, larger improved overhead storage bins, durable and comfortable seats, and of course the LED (light emitting diodes) that can portray different color schemes like a soft blue sky and a relaxing pallet of sunset colors. I was anxious to see for myself if these new innovations in look and feel will make a significant difference in my flying enjoyment.
I woke up at 4:30 am with great anticipation of my flight on Southwest’s new Boeing 737-800. This particular aircraft was dedicated and named “Warrior One” in salute of the Southwest Employees’ Warrior Spirit that reflects a “can-do” attitude. My flight aboard “Warrior One” from Chicago’s Midway Airport to Fort Lauderdale was the the aircraft’s maiden scheduled flight. It was to be a day of celebration.
The 737-800 will have mini-beverage carts. The Sky Interior has new buttons and LED lighting.
Arriving at the Midway Airport departure gate for Warrior One was a scene made for a party: balloons, roulette game for passenger prizes, special breakfast treats and drinks, cheers from enthusiastic passengers and the opportunity to have your photo taken with “Little Miss 737”. On board the festivities continued with a raffle for prizes ranging from Warrior One ball caps to a free flight on Southwest Airlines.
There was a similar scene when we arrived at the Fort Lauderdale Airport. There was a water cannon salute as we taxied to our gate, followed by a walk through a forest of balloons and rousing applause and cheers from Southwest staff and departing passengers at the arrival gate. This was a very memorable flight indeed.
Now, to answer the question I originally posed before the flight, “am I a fan of the Sky Interior and Southwest’s new 737-800?”
Warrior One sits in Fort Lauderdale.
The volume of living space has increased with the sky interior and it is notable. Sculpted ceiling, sloping storage bins, and reshaped window recesses make the cabin appear larger and add to the feel of spaciousness. These literally change your perspective on the real estate airline travelers call home for long periods of time. The Sky Interior has a way of making the narrow body 737 feel almost like a wide body.
I was a little skeptical with the new seats having less seat pitch, but the seat pockets have been moved upwards providing an increase in knee room, and life vests have been moved to the overhead so both legs fit comfortably under the seat in front of you.
Pivoted overhead bins means passengers don’t have to bend to prevent bumping their heads as they leave their seats. Another feature that passengers (and flight attendants) will appreciate are the intuitive placement of switches and call buttons. The reading-light switches and flight-attendant call button are easily identifiable and make it much less likely to accidentally press the flight-attendant call button.
Now this is how you do a cake!
Flying on Warrior One made you almost forget you were flying on a Southwest flight, but in a good way. The one factor that remains constant with Southwest and brought back the reality that this was indeed a Southwest flight was flight-attendants’ impeccable customer service. I have been on other Boeing 737-800s flying with other carriers, but what really made this one unique was the “Warrior One” Southwest Airlines crew. Am I a fan? Absolutely! How can one not be with this combination of new plane, great service and oh yes, bags still fly for free.
More Southwest Airlines Boeing 737-800 Good Stuff
* Video, words and photos from Southwest’s blog
* More Photos via NYCAviation.com
